What is NextGenSwitch?
NextGenSwitch is a programmable API-driven communication platform designed to revolutionize voice and message communication solutions for businesses of all sizes. This versatile platform integrates a comprehensive suite of communication tools, including PBX, Call Center, and Call Campaign solutions, into a unified and scalable platform.
Designed to streamline operations and enhance customer engagement, NextGenSwitch offers seamless CRM integration for better data management and workflow efficiency. Additionally, it includes a Click-to-Call feature that simplifies outbound calling by allowing users to initiate calls directly from their CRM, website, or other digital platforms.
PBX Features
Call Routing & IVR: Intelligent call routing and customizable Interactive Voice Response (IVR) systems.
Voicemail & Call Recording: Ensure no communication is missed with voicemail and secure call recording capabilities.
Extensions & Hotdesk: Support for multiple extensions, hotdesks.
Integration: Seamless integration with CRM and other third-party tools.
Call Center Features
Automatic Call Distribution (ACD): Efficiently route calls to the best available agents.
Real-Time Monitoring & Analytics: Track agent performance and call statistics live.
Voice API Feature
Twilio alike API with xml markup language to send and recieve calls vial REST API.
Pricing
Price Starts At:
Free
Price Overview:
Free version available at no cost
Free Version:
Free Version available.
Free Trial Offered?:
Yes
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Screenshots and Video
dashboard
Company Facts
Company Name:
Infosoftbd Solutions
Date Founded:
2022
Company Location:
Bangladesh
Company Website:
nextgenswitch.com
Product Details
Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
On-Prem
Training Options
Documentation Hub
Online Training
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
NextGenSwitch Categories and Features
Telephony Software
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration