NinjaOne Integrations

Uniportal is a cloud-based platform focused on AI operations, specifically designed for managed service providers (MSPs). This platform seamlessly connects an AI agent with the service desks and operational tools used by MSPs, such as PSA, RMM, identity management, documentation, and cloud distribution systems. The sophisticated AI agent is capable of understanding the context of support tickets and follows predefined natural-language procedures, enabling it to either recommend or carry out authorized troubleshooting and account management tasks, with tailored approval settings for various tools and actions. MSPs are provided with the option to personalize runbooks according to their clients' needs, while technicians can oversee the agent's functionality throughout the ticketing process. Moreover, there is a client portal that allows end users to submit requests and create tickets. Uniportal is specifically aimed at enhancing the efficiency of MSP helpdesk teams by effectively handling routine Level 1 and Level 2 tasks, like password resets and account adjustments. As a result, a job that usually takes a technician approximately 45 minutes can be reduced to just 2 minutes for evaluation. This remarkable streamlining not only boosts productivity but also significantly elevates the quality of service provided to clients, ultimately fostering better client relationships and satisfaction.

Akitra Andromeda is an innovative platform that utilizes artificial intelligence to automate compliance processes, making it easier for businesses of all sizes to adhere to various regulatory requirements. It supports a diverse array of compliance frameworks, including SOC 2, ISO 27001, HIPAA, PCI DSS, SOC 1, GDPR, and NIST 800-53, as well as custom frameworks, enabling organizations to achieve and maintain compliance seamlessly. With over 240 integrations with leading cloud services and SaaS providers, Akitra integrates effortlessly into existing workflows, enhancing operational efficiency. The platform also utilizes automation to significantly reduce the time and costs associated with traditional compliance management by automating vital tasks such as monitoring and evidence collection. Moreover, it offers a comprehensive library of policy and control templates to assist organizations in crafting effective compliance strategies. Continuous monitoring features ensure that businesses' assets remain secure and compliant, alleviating concerns associated with navigating regulatory complexities. Ultimately, Akitra Andromeda emerges as an indispensable resource for contemporary organizations aiming to excel in compliance management while fostering a culture of accountability and diligence. In an era where compliance is increasingly paramount, Akitra's capabilities position it as an essential partner for businesses committed to regulatory excellence.

SuperIT is an AI-powered IT support automation platform that helps IT teams and managed service providers resolve incidents and service requests autonomously, safely, and around the clock. Unlike chatbots, ticketing tools, or simple triage systems, SuperIT is designed to diagnose and fix real IT problems end to end. The platform deploys its own specialized RMM agent across managed devices to collect live telemetry and understand the technical state of each environment. That data is combined with cloud integrations to create a digital twin that represents the current state of users, devices, systems, and configurations. SuperIT also learns the ideal state by analyzing prior tickets, documentation, knowledge bases, runbooks, and support standards to build reusable skills for resolving issues. With current state and ideal state in context, the agent can investigate problems, execute approved actions, follow up with users, document work, close tickets in the PSA, and escalate only when human judgment is required. It integrates with major PSA, RMM, security, identity, backup, cloud, endpoint, documentation, and networking tools, including ConnectWise, Autotask, HaloPSA, Microsoft 365, Intune, Entra ID, Okta, Datto, Veeam, NinjaOne, SentinelOne, CrowdStrike, Fortinet, Cisco Meraki, and many more. SuperIT includes conservative pilot modes, permission inheritance, allowlists, blocklists, approval workflows, tenant isolation, encrypted data handling, full auditability, and portable data exports to keep teams in control. The platform helps reduce level-one workload, shrink ticket queues, improve after-hours coverage, and deliver consistent white-glove support without hiring additional technicians for every new client. It also gives escalated engineers richer context, including hypotheses, evidence, commands run, recommended next steps, notes, statuses, and time entries.

MSPStuff Switchboard acts as a dedicated AI workspace and MCP gateway tailored for managed service providers. It allows teams to access a variety of systems, including PSA, RMM, Microsoft 365, security, backup, and billing, in a read-only format, which enables them to ask questions in plain English. Users can create traceable reports, dashboards, charts, and schedule checks while benefiting from read-only AI agents that can analyze source tool calls. Administrators have the capability to manage user access and platform permissions, ensuring that credentials are securely stored on the server side. The Switchboard's features are available through its web application or compatible MCP clients such as ChatGPT, Claude, Microsoft Copilot, and Cursor. This flexibility not only enhances the efficiency of managed service providers but also simplifies communication and integration across various systems, ultimately driving better teamwork and collaboration. As a result, MSPs can focus more on strategic initiatives rather than being bogged down by routine operational tasks.

Protect the data generated from your cloud services by implementing Cloud Backup for Office 365, Microsoft 365, and G Suite. This powerful solution facilitates both the backup and restoration of data across platforms such as Microsoft Exchange Online, OneDrive, SharePoint Online, and Teams, along with G Suite applications like Gmail, Google Calendar, Google Drive, and Google Sites. While your organization’s SaaS data is stored in the cloud, it remains vulnerable to various risks. The ability to conduct detailed recovery in cloud applications isn't always guaranteed, and the likelihood of human error is ever-present, with users potentially deleting vital files, overwriting key documents, or accidentally introducing malware. Furthermore, SaaS providers do not always deliver an all-encompassing cloud backup and recovery service. Even in situations where such services are available, the simplicity of the backup process, the format of the restored data, and the timeliness and affordability of recovery cannot be assumed. StorageCraft® Cloud Backup offers specialized protection for your critical business information, equipping you with the necessary tools to bounce back from unforeseen data loss events. By using this service, you can oversee your backups with assurance, confident that your data is both secure and readily accessible when needed. This proactive approach not only enhances your data management strategy but also mitigates potential disruptions to your business operations.