What is Observe.AI?
Observe.AI enhances quality management in contact centers through advanced speech analytics, allowing support teams to scrutinize every voice call for quality assurance and compliance. This Voice AI Platform not only automates the evaluation of agents but also significantly boosts coaching efforts by ensuring that no call is overlooked, thereby minimizing risks and maximizing opportunities. With automated assessments, you can foster trust among agents by relying on precise data during evaluations. Furthermore, effective coaching requires a clear understanding of which training programs yield the best results in driving meaningful change within the team. Continuous analysis of call data empowers organizations to refine their strategies and enhance overall performance.
Integrations
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Screenshots and Video
Company Facts
Company Name:
Observe.AI
Date Founded:
2017
Company Location:
United States
Company Website:
www.observe.ai/
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Observe.AI Categories and Features
Speech Analytics Software
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
More Observe.AI Categories
Observe.AI Customer Reviews
Write a Review-
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Great Speech Platform
Date: Feb 25 2021SummaryOverall our experience with observe.ai has been great. from the ease of use of the platform to admin work to run it so easy. Love it!
PositiveIt connected right to our contact center Talkdesk. We didn't need to really do much to install them in the app connect partner program. Got a 30-day trial to test them out. So many features from scorecards, moments and screen recordings.
NegativeNot as feature-rich compared to some other players that have been in the game for longer. But this team is really working hard and coming out with more and more each year.
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