Borealis
All activities related to stakeholder engagement can be efficiently overseen from a single platform, with the option to incorporate additional modules that enhance governance, environmental, and social aspects. Borealis' Stakeholder Engagement module equips users with essential tools to develop impactful engagement strategies, foster stronger connections with stakeholders, and align operations with recognized industry standards. By centralizing all stakeholder information, the Stakeholder Engagement module streamlines access and simplifies your workload, allowing for more efficient management.
Cultivate stakeholder trust through a validated approach.
Plan
Link your engagement strategy directly to its execution. Borealis offers a mapping tool that simplifies stakeholder analysis, enabling you to prioritize resource distribution effectively.
Engage
Enhance communication with stakeholders by making it more relevant and timely. Utilizing AI-driven machine learning, Borealis ensures that records remain organized and continually updated.
Measure
Demonstrate compliance with constantly changing standards. Borealis facilitates easy tracking of progress, creation of comprehensive reports and documentation, and showcases the tangible effects of your initiatives on stakeholder relationships. In this way, you can not only maintain transparency but also build credibility with your stakeholders.
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Jotform
With the trust of over 25 million users globally, Jotform serves as a comprehensive platform that enhances data gathering, automates workflows, and facilitates online sales without requiring any coding skills. Utilizing Jotform’s intuitive drag-and-drop Form Builder, companies can easily design personalized forms and surveys to gather leads, contact details, payments, appointments, and e-signatures. Users can select from a library of more than 10,000 templates tailored for various purposes, such as feedback forms or event registrations, or opt to create their own unique forms from the ground up. The platform’s sophisticated features, including conditional logic, autoresponders, and compatibility with over 200 integrations, significantly optimize operational processes.
Moreover, Jotform's AI-driven Agents provide immediate customer support by assisting users during the form submission journey, addressing inquiries, and ensuring a seamless experience, which minimizes the reliance on manual support. With the addition of Jotform’s Store Builder, businesses can establish an online storefront to market products, services, and subscriptions, as well as collect donations and process payments through a wide array of over 30 payment gateways. Furthermore, tools like the Approvals feature, PDF Editor, and Report Builder empower organizations to convert gathered data into insightful actions and streamline workflows for enhanced productivity. This multifaceted approach makes Jotform a vital resource for businesses seeking to improve their operational efficiency and customer engagement.
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GOGov
Government Simplified - Designed for citizens, employees, and elected representatives, GOGov serves millions daily across over 200 local government entities. The platform features tools for managing Citizen Requests, sending Citizen Notifications, and facilitating Online Permitting processes. For further details, check out GOGovApps.com. Additionally, GOGov aims to enhance civic engagement and streamline communication between the government and its constituents.
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Verint for Citizen Engagement
Verint®'s Case Management Professional™ is a cloud-based platform designed to support Citizen Engagement and Contact Center as a Service (CCaaS) applications.
In terms of Citizen Engagement, the platform streamlines customer and citizen interactions across both assisted and self-service channels, facilitating engagement with a wide array of city and local government services while promoting self-service opportunities to the fullest extent.
It empowers users to significantly shift service delivery to self-service options in the most frequently utilized services, thereby improving the likelihood that service requests are fulfilled promptly.
When it comes to CCaaS, Verint®'s Case Management Professional™ enhances the functionality of CCaaS desktops through intelligent scripting, allowing agents to efficiently log requests and resolve account issues from a unified desktop interface.
Furthermore, the logged requests can be effectively monitored and managed in accordance with established service level agreements (SLAs), ensuring a consistent and high-quality service experience.
This application ultimately aids customers in boosting their First Contact Resolution (FCR) rates, which is vital for customer satisfaction and operational efficiency.
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