Ontouch Reviews

Resco Field Service+ revolutionizes field service operations by converting conventional service methods into efficient digital workflows. Designed for various sectors, including utilities, telecommunications, manufacturing, and energy, it integrates offline capabilities with sophisticated scheduling, routing, and data collection tools, ensuring teams maintain high productivity regardless of their location. By offering seamless connectivity with platforms like Dynamics 365 and Salesforce, Resco Field Service+ facilitates immediate access to data and updates while in the field, significantly minimizing manual data entry and eliminating the need for paper documents. Field technicians can utilize their mobile devices to capture images, scan barcodes, complete checklists, and view service histories, even in offline mode—a crucial feature for working in remote or busy environments. Among its standout features are user-friendly drag-and-drop customization options that empower teams to develop workflows, forms, and reports without requiring any coding skills. Additionally, its GPS and routing functionalities allow technicians to streamline their travel routes, while real-time insights enable supervisors to track job progress and manage resource allocation effectively from any location. Ultimately, Resco Field Service+ enhances the management of field operations, enabling organizations to boost response times, lower error rates, and significantly improve customer satisfaction levels, thereby transforming the landscape of service delivery.

Say farewell to overpriced, rigid software options and embrace the simplicity of Repair-CRM—designed with small repair businesses in mind. For just $89/month for 5 users, you’ll get a complete CRM solution with no annual contracts or unnecessary hassle. Repair-CRM integrates effortlessly with QuickBooks Online, allowing you to import your clients and products in a matter of minutes, saving you time and effort right from the start. The system simplifies job dispatching and allows you to track all your assets—HVAC units, printers, water systems, and more—with detailed service histories so you can stay on top of maintenance needs. Clients can use the sleek online booking portal integrated directly into your website to select the exact asset that requires repair, streamlining the appointment process. Technicians are equipped with GPS tracking, clock-in/out functionality, and the ability to snap before-and-after photos while on-site, ensuring accurate documentation and improved communication. Repair-CRM is affordable, flexible, and fully customizable to your needs, providing a smart, cost-effective solution that powers up your shop without breaking your budget. Whether you're a small startup or an established business, Repair-CRM gives you the tools you need to run more efficiently, track every detail, and deliver superior service to your customers. It’s the all-in-one tool you’ve been waiting for, built to scale with your business.

ExakTime Connect, paired with ExakTime Mobile, offers a cloud-based solution for managing time and attendance, allowing you to oversee employee time records, job costing data, locations, and other field information effectively. This innovative platform empowers construction companies to streamline timekeeping and payroll processes, enhance cost management, boost compliance, and refine field operations. By integrating seamlessly with prominent accounting and ERP systems, ExakTime Connect enables construction firms to save time, lower expenses, enhance worker efficiency, and reduce risks, ultimately leading to improved financial results. ExakTime Mobile complements this functionality by providing real-time labor tracking on mobile devices, enabling users to access data from virtually anywhere. Employees can clock in and out easily by entering their unique 4-digit PIN on their mobile device, pressing the green ‘Go’ button to clock in or the red ‘Stop’ button to clock out. Supervisors gain the ability to oversee entire crews while on the go, with synchronized data that facilitates team management from any location. This mobile application is compatible with both Android and iOS smartphones and tablets. With a robust customer base exceeding 8,500 nationwide, ExakTime specializes in catering to the needs of construction companies, focusing on general, specialty, service and supply, and government contractors, ensuring they receive tailored support for their specific operational challenges. Additionally, the platform enhances communication and collaboration among team members, further driving productivity in the field.