Open Content Platform Integrations

Adopt digital workflows and witness the growth of your team. By utilizing cutting-edge solutions, your organization can significantly improve efficiency and promote heightened employee involvement. ServiceNow transforms traditional manual processes into streamlined digital workflows, ensuring that employees and customers alike benefit from timely and efficient support. With ServiceNow, you not only access digital workflows that enhance user satisfaction but also amplify overall productivity for both employees and the organization. Our platform simplifies complex tasks through a cohesive cloud system known as the Now Platform, which is a smart and intuitive solution designed for contemporary work settings. You have the option to choose from our ready-made workflows or create bespoke applications tailored to your specific requirements. Built on the Now Platform, our extensive product lineup addresses vital IT, Employee, and Customer Workflows, offering the enterprise solutions essential for a comprehensive digital evolution. Elevate the experiences you provide and unlock the productivity you desire, now further enhanced with built-in mobile capabilities for daily tasks throughout your organization. Transitioning to digital workflows is not merely advantageous; it is crucial for remaining competitive in the rapidly evolving business environment, as it empowers teams to adapt and thrive in challenging conditions.

Opsview excels in delivering thorough monitoring solutions across diverse systems such as operating systems, networks, cloud platforms, virtual machines, containers, databases, and applications. By utilizing Business Service Monitoring (BSM), users can achieve a more holistic view of their IT infrastructure, shifting away from the conventional Host by Host methodology. This sophisticated monitoring tool effectively assesses aspects like resiliency and service availability metrics (SLA/OLA). With support for over 200 Opspacks and access to more than 4,500 plugins via the Nagios Exchange, Opsview allows organizations to manage their IT resources, which encompass both public and private cloud services, virtual machines, and applications, with great efficiency. Additionally, for companies that have existing ticketing, notification, and analytics frameworks in place, the Opsview API enhances operational efficiency by enabling seamless two-way communication and workflow integration. Exceptional customer support is a vital component of effective monitoring solutions, and the Opsview Customer Success Team is unwaveringly committed to maximizing customer value through their deep expertise and assistance in monitoring. This dedication ensures that clients are empowered to fully utilize the potential of their monitoring solutions, resulting in a more resilient and responsive IT environment.

OpenText™ Operations Bridge serves as a comprehensive solution for managing enterprise performance and events. It facilitates a swift transition to AIOps across both multicloud and on-premises settings through features like automated discovery, monitoring, and remediation. This SaaS platform aggregates data from various tools, allowing organizations to detect service delays and find effective remedies, thereby streamlining the AIOps adoption process. By dynamically uncovering services and their associated resources in both cloud and on-premises environments, it provides extensive IT visibility and enhances problem-solving efficiency. Organizations can select the deployment strategy that aligns best with their requirements, offering options that prioritize either rapid implementation and adaptability or complete control over their operations. This flexibility ensures that companies can tailor their approach to meet specific operational needs and objectives.

Managing configurations in a hybrid IT environment involves utilizing tools like OpenText™, Universal Discovery, and Universal CMDB, which can be implemented either on-premises or through a SaaS model. By identifying and mapping service dependencies, organizations can conduct proactive impact analyses that enhance IT visibility and minimize disruptions in service delivery. Achieving a comprehensive inventory and understanding of configurations across on-premises hardware, software, and endpoints is essential. To ensure effective change management and configuration processes, it is crucial to understand how your infrastructure supports vital business applications and services. As the IT landscape continually evolves, it is important for you or your service agent to assess the potential consequences of any changes prior to their implementation, thereby safeguarding operations and maintaining stability. This careful consideration will ultimately foster a more resilient IT environment.