What is PDFsail?
PDFsail is an advanced online PDF tool designed to enhance productivity in the workplace. This versatile platform provides an array of valuable features that simplify everyday PDF document management, all without the need for software installation or downloads. Users can effortlessly convert PDF files into formats such as Word, Excel, PowerPoint, images, and more. Additionally, it allows for quick compression of PDF files, ensuring that document quality is preserved for easy storage and sharing. The editing capabilities enable users to modify PDF content directly online by adding annotations, signatures, or images to suit their needs. Furthermore, thanks to AI technology, users can efficiently summarize PDF content and receive answers to questions derived from the documents. Lastly, PDFsail supports both merging multiple PDF files into a single document and splitting larger files into smaller segments for improved organization. This comprehensive suite of tools makes PDFsail an essential resource for anyone working with PDF documents.
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Fraudulent Charges and Terrible Customer Service – Avoid PDFsail at All Costs
Date: Aug 04 2025SummaryI am extremely disappointed with my experience with PDFsail. On July 13, 2025, my bank card was charged $49.90 for a subscription I never signed up for. I had used the platform once to download a document through what was advertised as a "Free Service", and entered my card details only for that single use.
Immediately after noticing the unauthorized charge, I contacted their support team with a clear and polite request for cancellation and a refund. I followed up multiple times (July 17, July 19, and beyond), and after much back-and-forth—including providing my account ID and screenshots—they finally claimed the subscription was cancelled and the refund had been processed.
That was weeks ago.
To this day, I have not received any refund. Every time I reach out, I get vague responses or instructions to "be patient," with threats that initiating a chargeback will delay the refund up to 150 days. They also told me not to worry about what my account still shows because they "cancelled it in the backend"—which is both sketchy and unacceptable.
After nearly three weeks of unanswered pleas, and no refund, I am left with no choice but to report this as fraud and warn others about this company. PDFsail's practice of charging users without consent and their deliberate delay tactics are unethical. If you’re considering using their service, think twice.
I strongly advise everyone to avoid PDFsail.PositiveThere are no pros of this product, which is a clear scam and dishonesty, with extremely poor customer service.
NegativeVery poor customer service. Also, they make unauthorized fraudulent deductions from your account.
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