What is Paack?

Boost your online sales by offering your customers the convenience of scheduled delivery options, which are quickly becoming an industry standard. Each product in our extensive catalog has been carefully developed in-house to ensure a remarkable delivery experience at competitive prices. We take great pride in providing the highest-rated delivery service in Europe through a variety of channels. Thanks to our own distribution centers and last-mile delivery hubs, we achieve both efficiency and dependability. All of our long-haul routes are dedicated solely to our operations, and our team is made up of skilled professional drivers. Presently, we serve more than 60 cities across four different countries, with plans for further expansion on the horizon. As we continue to grow, our focus on enhancing customer satisfaction through innovative delivery solutions remains unwavering, ensuring that we meet the evolving needs of our clientele. In this way, we aim to set new benchmarks in the delivery sector.

Integrations

All Paack Integrations
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Screenshots and Video

Paack Screenshot 1
Paack Screenshot 1

Company Facts

Company Name:
Paack
Date Founded:
2015
Company Location:
Spain
Company Website:
paack.co

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Paack Categories and Features

Last Mile Delivery Software

Courier Software

Barcode Support
Billing & Invoicing
Compensation Management
Customer Database
Dispatch Management
Job Assignment Management
Label Printing
Order Entry
Routing
Scheduling

Paack Customer Reviews

Write a Review
  • Reviewer Name: Marcin L.
    Position: User
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Incompetent, unprofessional, terrible

    Date: May 06 2024
    Summary

    If I only can, I will never use this ridiculous service ever again.
    I urge every merchant to not contract this company for deliveries, I have zero clue where positive reviews come from - most likely bots.

    Positive

    Literally nothing. I see zero value in merchants using this service, the merchant does literally everything between Asia (China) and Europe (Spain) within 3-4 CALENDAR days, while Paack is, well, sitting down sipping their tea, it seems.

    Negative

    Avoiding responsibility.
    Poor response rate or zero response rate.
    Chat agents can't provide detailed information.
    Chat agents don't have insights to carrier's details.
    Packages are always late.
    Difficult to get a hold of a Customer Care agent.
    Telephone line 'always busy'.
    Status page not updated efficiently, accurately, and often.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: User
    Has used product for: 2+ Years
    Uses the product: Yearly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Worst delivery company on Earth

    Date: Nov 15 2023
    Summary

    They didn't communicate, didn't deliver the package and finally sent me an email stating 'We tried to deliver but missed you, we are sending it back to Amazon' when I was home ALL DAY with my mobile next to me.... They are liars, do not use them. In face if you see them as the delivery company for your order you'll be better off canceling it.

    Positive

    I do not have a single pro to give them, they never delivered my order, lied about it and just sent the item back to Amazon....

    Negative

    Never delivered package.
    No communication.
    No reachable support.
    Delivery range was 9AM to 10PM.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Consultant
    Has used product for: Less than 6 months
    Uses the product: Yearly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Paack lies about attempted deliveries

    Date: Dec 06 2023
    Summary

    I have seen the same complaint many times in reviews of Paack, which is that they lie and say they tried to deliver the package but others also say they never came and it's just a lie. They also never pick up their phone when you try to call even though their own publicized business hours on their answering system say they are open. They haven't replied to my email either. This was even for a package I paid extra for, for expedited delivery. It was supposed to be delivered on a Saturday and it's the following Wednesday and I still haven't received it.

    Positive

    Nothing - I would give them negative stars if I could. They lied about the status of my deliveries and I have seen many online reviews say9ing the same thing. They. Just. Lie.

    Negative

    I ordered something from Amazon Spain for expedited delivery. Paack is the delivery company that Amazon contracted with to deliver this/my package. Paack sent me emails on two different days saying they attempted to deliver my package but this is absolutely incorrect, false, and a lie. My husband and I purposely each stayed home all day every day to await the delivery because we live in an apartment building that guests can only enter by ringing our apartment so we can open the main lobby door. And when people call us from the outside keypad, we know because the light on our intercom-phone lights up, and if we do not pick up the intercom-phone to open the door or don't pick up the intercom-phone because we are not home, the light stays on. The light never came on. And regardless, we were ALWAYS home because we did not want to miss the delivery.

    Read More...
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