RT Telephony Verified Customer Reviews (2026)

PBXware stands out as the original and most prominent IP PBX Professional Open Standards Turnkey Telephony Platform available today. Since its inception in 2004, PBXware has been delivering adaptable, dependable, and scalable Next Generation Communication Systems (NGCS) alongside VoIP solutions tailored for small and medium-sized businesses (SMBs), large enterprises, Internet Telephony Service Providers (ITSPs), call centers, and various governmental agencies across the globe. This achievement is realized by integrating the finest elements of cutting-edge technologies. The Bicom Systems softswitch is offered in several editions, including Business, Call Center, and Multi-Tenant, with each edition designed to support specific features that enhance performance, reliability, and expandability, ensuring users get the most out of their systems. This versatility makes PBXware a preferred choice for organizations seeking robust telephony solutions.

Bigly Sales is a managed AI outbound calling system built for organizations that want to automate outbound sales and lead engagement without separately assembling telephony, compliance, integrations, and AI voice technology. The platform provides the infrastructure required to run campaigns, including phone-number procurement, carrier registration, whitelisting, local presence dialing, spam monitoring, and number management. Bigly also integrates with CRMs, lead sources, internal systems, and APIs so campaign results flow directly into existing revenue operations workflows. Its compliance layer is designed to apply federal and state calling rules before each dial, including consent requirements, calling windows, opt-out handling, suppression, and other TCPA-related restrictions. AI voice agents can contact leads quickly, conduct scripted or dynamic conversations, collect qualification information, schedule appointments, transfer prospects to sales representatives, and trigger follow-up actions. The system records calls and produces transcripts, dispositions, structured qualification responses, conversion statuses, and other data for each interaction. Teams can also review aggregate metrics such as call volume, answer rates, success rates, performance by lead source, live transfers, scheduled meetings, SMS triggers, contracts sent, and payment links delivered. Bigly provides ongoing optimization by monitoring campaign results, refining prompts, adjusting qualification logic, and troubleshooting performance issues over time. The managed-service approach also includes campaign setup and a dedicated account representative rather than requiring customers to configure every technical component themselves. Bigly supports more than 30 industries, with use cases spanning B2B sales, financial services, insurance, healthcare, home services, ecommerce, real estate, lending, education, telecom, legal services, dealerships, and other outbound-driven organizations.

Among our top plugins for SugarCRM is TapCRM, a Mobile CRM App that allows for effortless access to real-time information about your business activities while on the go. This mobile application adeptly handles nearly every aspect of your business requirements with great efficiency. A notable feature of this app is its capability to create personalized layouts, providing a customized experience for each user. Start exploring its outstanding features today with a complimentary 30-day trial. In addition, we offer Survey Rocket, our premier extension for SugarCRM, which functions as a holistic email marketing and automation tool. Just like many organizations, your business requires a powerful resource to draw in new visitors and effectively manage external communication. Initially created to streamline surveys, Survey Rocket has transformed into a versatile platform that can oversee a diverse range of email marketing initiatives and more, making it an essential component of your marketing efforts. Together, these tools can greatly improve both your operational productivity and marketing success. By integrating TapCRM and Survey Rocket, you can further elevate your business performance and achieve your strategic goals.