
Silverware is built for hospitality environments where complexity is the norm—not the exception.
Designed for hotels, resorts, and multi-venue properties, Silverware supports thousands of outlets that require centralized control without sacrificing local flexibility. The platform spans core Point of Sale, mobile and contactless guest experiences, enterprise administration, payments, loyalty, kiosks, and kitchen operations—delivered as a single, integrated ecosystem.
Operating in more than 20,000 venues across 35+ countries, Silverware connects seamlessly with leading PMS, accounting, and hospitality systems through 170+ integrations, enabling a unified view of guests, revenue, and operations across every outlet. Real-time reporting, multi-revenue-center management, and enterprise-grade reliability give operators the confidence to scale without disruption.
Backed by hands-on implementation, 24/7 support, and a partnership-driven approach, Silverware is trusted by hospitality leaders who need technology that performs under pressure—and grows with their business.
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An integrated booking platform designed to help you manage and sell both activities and accommodations efficiently. This system enables you to accept bookings straight from your website, significantly decreasing the number of phone calls needed for confirmations.
With our Booking Engine, you can create tailored packages and empower your customers with the option to decide how much control they desire over their bookings. Our Payment Form facilitates the collection of payments through any preferred method, while you can also automate reminders for deposit or balance payments, and set time limits for bookings to ensure they expire if not paid.
Additionally, the Guest Portal allows you to gather essential information from your guests, enabling you to pose specific questions, establish preferences, and accommodate dietary restrictions. This user-friendly portal streamlines the booking process, making it easy for guests to make initial reservations and modify them later if needed, manage refunds, organize activities, designate instructors, and send out communications, all in one comprehensive system.
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Club Caddie
Ideal for a variety of golf facilities, including public and private courses, country clubs, resorts, and both individual course owners and management firms. This solution is a comprehensive, cloud-based platform designed for efficient course management, developed by industry experts, ensuring user-friendliness and affordability. It offers an all-in-one approach that streamlines operations while catering to the specific needs of golf course management.
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Merlin Software
Fractional Ownership & Timeshare Management Platform
Merlin is purpose-built software for vacation ownership clubs, fractional resorts, timeshare operations, and HOA communities. Unlike generic property management systems, Merlin handles the complete operational complexity of fractional ownership.
Key Features
Owner & Member Management
• Centralized member profiles and allocation tracking
• Usage rights enforcement
• Complex ownership structure support
Fractional Allocation Engine
• Points systems with banking and borrowing rules
• Fixed and floating week management
• Split ownership allocations
• Points expiration and borrowing limit enforcement
• Multi-tier ownership structures
Reservation Management
• Owner self-service booking portal
• Rental guest management
• Inventory distribution to rental channels
• Real-time availability enforcement
Maintenance Fee Billing
• Automated HOA billing calculations
• Owner statement generation
• Payment processing and reconciliation
• Billing compliance reporting
Owner Portal
• Self-service reservations
• Account access and statements
• Document management
• Usage tracking
Rental Distribution
• Channel manager integration
• Pricing rule automation
• Occupancy optimization
• Revenue maximization for unused inventory
Reporting & Analytics
• Ownership structure reports
• Billing compliance metrics
• Utilization analytics
• Custom reporting
Why Merlin
Merlin was engineered by founders who pioneered fractional ownership models in the 1980s. The platform natively handles rules that generic property management systems require custom code to manage:
• Points expiration, banking windows, borrowing limits
• Split-week allocations
• Multi-tier ownership structures
• Complex usage right enforcement
• HOA billing for fractional communities
No spreadsheets. No workarounds. No custom development required.
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