Viewpoint Reviews

Hostaway stands out as an exceptional vacation rental platform that seamlessly connects with various channels while providing robust support. It is user-friendly and empowers property managers with sophisticated solutions that enhance operational flexibility. The platform features a comprehensive dashboard and a mobile application, enabling users to oversee all facets of their marketing, sales, and accounting processes. Hostaway members enjoy premium partnerships with well-known channels such as VRBO, Booking.com, and Airbnb. Additionally, they have the ability to handle complex configurations, granting them unparalleled control and assurance that only Hostaway can provide. Designed with teamwork in mind, Hostaway simplifies staff training, boosts business efficiency, and fosters employee satisfaction. The system includes a booking engine, a customizable WordPress website, and a variety of marketing and sales tools to optimize direct bookings. Furthermore, Hostaway boasts an array of industry-leading property management systems (PMS) and channel managers, along with seamless integration with over 40 software vendors, making it a comprehensive solution for modern property management.

An integrated booking platform designed to help you manage and sell both activities and accommodations efficiently. This system enables you to accept bookings straight from your website, significantly decreasing the number of phone calls needed for confirmations. With our Booking Engine, you can create tailored packages and empower your customers with the option to decide how much control they desire over their bookings. Our Payment Form facilitates the collection of payments through any preferred method, while you can also automate reminders for deposit or balance payments, and set time limits for bookings to ensure they expire if not paid. Additionally, the Guest Portal allows you to gather essential information from your guests, enabling you to pose specific questions, establish preferences, and accommodate dietary restrictions. This user-friendly portal streamlines the booking process, making it easy for guests to make initial reservations and modify them later if needed, manage refunds, organize activities, designate instructors, and send out communications, all in one comprehensive system.

Fractional Ownership & Timeshare Management Platform Merlin is purpose-built software for vacation ownership clubs, fractional resorts, timeshare operations, and HOA communities. Unlike generic property management systems, Merlin handles the complete operational complexity of fractional ownership. Key Features Owner & Member Management • Centralized member profiles and allocation tracking • Usage rights enforcement • Complex ownership structure support Fractional Allocation Engine • Points systems with banking and borrowing rules • Fixed and floating week management • Split ownership allocations • Points expiration and borrowing limit enforcement • Multi-tier ownership structures Reservation Management • Owner self-service booking portal • Rental guest management • Inventory distribution to rental channels • Real-time availability enforcement Maintenance Fee Billing • Automated HOA billing calculations • Owner statement generation • Payment processing and reconciliation • Billing compliance reporting Owner Portal • Self-service reservations • Account access and statements • Document management • Usage tracking Rental Distribution • Channel manager integration • Pricing rule automation • Occupancy optimization • Revenue maximization for unused inventory Reporting & Analytics • Ownership structure reports • Billing compliance metrics • Utilization analytics • Custom reporting Why Merlin Merlin was engineered by founders who pioneered fractional ownership models in the 1980s. The platform natively handles rules that generic property management systems require custom code to manage: • Points expiration, banking windows, borrowing limits • Split-week allocations • Multi-tier ownership structures • Complex usage right enforcement • HOA billing for fractional communities No spreadsheets. No workarounds. No custom development required.