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What is Viewpoint?

Viewpoint stands out as a top-tier cloud-based software solution tailored for the management of timeshare properties and is rapidly gaining popularity with clients around the world. This all-inclusive system offers sophisticated integrations with leading exchange platforms, including RCI and 7Across, as well as revenue management tools like optiREZ, and rental distribution services through TravelClick and Extra Holidays. Moreover, it features an enticing Owners Travel Club rewards program, robust resort management functions, a user-friendly booking website, and a self-service portal for owners. With Viewpoint, daily property management tasks are streamlined, enabling members to effortlessly update their personal information, make payments, and reserve services via the member portal. Additionally, users benefit from an extensive library of standard reports, with the flexibility to request custom report creation tailored to their unique needs. The platform is particularly strong in financial management, effectively handling all aspects of timeshare and mixed-use properties while prioritizing the security of member information. It also simplifies the automation of inventory distribution and guest welcome processes, establishing itself as a comprehensive solution that meets a wide range of property management requirements. Thus, Viewpoint not only enhances operational efficiency but also elevates the overall experience for both property managers and owners alike.

What is Merlin Software?

Fractional Ownership & Timeshare Management Platform Merlin is purpose-built software for vacation ownership clubs, fractional resorts, timeshare operations, and HOA communities. Unlike generic property management systems, Merlin handles the complete operational complexity of fractional ownership. Key Features Owner & Member Management • Centralized member profiles and allocation tracking • Usage rights enforcement • Complex ownership structure support Fractional Allocation Engine • Points systems with banking and borrowing rules • Fixed and floating week management • Split ownership allocations • Points expiration and borrowing limit enforcement • Multi-tier ownership structures Reservation Management • Owner self-service booking portal • Rental guest management • Inventory distribution to rental channels • Real-time availability enforcement Maintenance Fee Billing • Automated HOA billing calculations • Owner statement generation • Payment processing and reconciliation • Billing compliance reporting Owner Portal • Self-service reservations • Account access and statements • Document management • Usage tracking Rental Distribution • Channel manager integration • Pricing rule automation • Occupancy optimization • Revenue maximization for unused inventory Reporting & Analytics • Ownership structure reports • Billing compliance metrics • Utilization analytics • Custom reporting Why Merlin Merlin was engineered by founders who pioneered fractional ownership models in the 1980s. The platform natively handles rules that generic property management systems require custom code to manage: • Points expiration, banking windows, borrowing limits • Split-week allocations • Multi-tier ownership structures • Complex usage right enforcement • HOA billing for fractional communities No spreadsheets. No workarounds. No custom development required.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Microsoft Excel
Shift4
optiREZ

Integrations Supported

Amazon Web Services (AWS)
Microsoft Excel
Shift4
optiREZ

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

@Work International

Company Location

Australia

Company Website

www.viewpointweb.com

Company Facts

Organization Name

Merlin Software

Date Founded

2006

Company Location

Global

Company Website

easymerlin.com

Categories and Features

Timeshare

Accounting
Commission Management
Contract Management
Lead Management
Maintenance Management
Owner Management
Property Management
Sales Tracking
Tour Management

Categories and Features

Timeshare

Accounting
Commission Management
Contract Management
Lead Management
Maintenance Management
Owner Management
Property Management
Sales Tracking
Tour Management

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