ResortSuite SPA Reviews

Silverware is built for hospitality environments where complexity is the norm—not the exception. Designed for hotels, resorts, and multi-venue properties, Silverware supports thousands of outlets that require centralized control without sacrificing local flexibility. The platform spans core Point of Sale, mobile and contactless guest experiences, enterprise administration, payments, loyalty, kiosks, and kitchen operations—delivered as a single, integrated ecosystem. Operating in more than 20,000 venues across 35+ countries, Silverware connects seamlessly with leading PMS, accounting, and hospitality systems through 170+ integrations, enabling a unified view of guests, revenue, and operations across every outlet. Real-time reporting, multi-revenue-center management, and enterprise-grade reliability give operators the confidence to scale without disruption. Backed by hands-on implementation, 24/7 support, and a partnership-driven approach, Silverware is trusted by hospitality leaders who need technology that performs under pressure—and grows with their business.

An integrated booking platform designed to help you manage and sell both activities and accommodations efficiently. This system enables you to accept bookings straight from your website, significantly decreasing the number of phone calls needed for confirmations. With our Booking Engine, you can create tailored packages and empower your customers with the option to decide how much control they desire over their bookings. Our Payment Form facilitates the collection of payments through any preferred method, while you can also automate reminders for deposit or balance payments, and set time limits for bookings to ensure they expire if not paid. Additionally, the Guest Portal allows you to gather essential information from your guests, enabling you to pose specific questions, establish preferences, and accommodate dietary restrictions. This user-friendly portal streamlines the booking process, making it easy for guests to make initial reservations and modify them later if needed, manage refunds, organize activities, designate instructors, and send out communications, all in one comprehensive system.

Members of your club deserve a unique and customized experience. When your club's operations depend on disconnected systems, it not only results in fragmented member information and tedious manual tasks for your staff, but it also obstructs effective engagement with members. ResortSuite CLUB is designed specifically for managing memberships in both private clubs and hotel or resort settings, providing the benefit of a consolidated member profile that is accessible throughout all areas of operation. This means that whether your staff is handling member account statements, scheduling lessons, tee times, or dining reservations, they can easily access detailed member information by integrating it with other ResortSuite modules or across different club locations. Such a fully integrated system surpasses the capabilities of multi-vendor solutions, making it particularly beneficial for clubs that maintain a corporate standard for their Property Management System (PMS) and Point of Sale (POS) systems. By simplifying the booking process for all offerings at your property, your members gain the freedom to schedule their experiences whenever and wherever they choose. This ultimately cultivates stronger relationships and enhances overall member satisfaction, ensuring a vibrant club atmosphere. Additionally, the seamless integration fosters a sense of community and belonging among members, further enriching their overall experience.