SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data.
The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPT™ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution.
Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case.
SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.
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Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.
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Auxx.Ai
Auxx.ai is a customer support CRM that utilizes open-source AI technology to optimize inbox management from beginning to end. It automates various tasks, including generating responses, fetching customer and order details, routing tickets, and learning from your team's interactions. By seamlessly connecting with Gmail or Outlook and integrating with your store, helpdesk, or backend systems, Auxx.ai enables you to deliver faster and more precise support without needing to grow your team. This innovative tool is particularly designed for ecommerce, SaaS companies, and any organization that depends on their support inbox for customer engagement. With Auxx.ai, businesses can significantly boost their operational efficiency while ensuring they continue to provide outstanding customer service. Furthermore, this platform empowers teams to focus on more complex inquiries, allowing for an even higher level of personalized support.
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Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. You deploy its agents inside a help desk your human team already works in.
How you shape each agent:
- Skills teach it to handle specific types of customer work in your connected systems.
- Guidelines tell it how to communicate, make decisions, handle exceptions and represent your business.
- Escalation rules decide when it keeps working, asks for help, or hands the ticket over with the investigation done.
- Training uses real conversations and your team's feedback to correct mistakes.
Agent types: Support Agent works with customers on every channel. Assist Agent works beside a rep inside the conversation. Background Agents watch every conversation for churn risk, revenue signals, feature requests and knowledge gaps.
Agents connect to 60+ tools. Every action runs inside permissions you set and is logged. SOC 2 Type II. Unlimited users on every plan.
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