With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.
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Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.
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11Sight
11Sight is a next-generation AI engagement solution built for industries like automotive and hospitality where customer service, responsiveness, and pipeline generation are critical. Its suite of enterprise-grade AI Agents—including service, front desk, sales, and outbound agents—work as the first line of interaction, providing accurate responses, scheduling, and context-driven escalation. Available 24/7, these agents ensure customers never face delays or unanswered questions, dramatically improving service quality and business outcomes. The outbound agent extends value by sending proactive reminders, recall notices, and personalized communications to keep customers connected and engaged. Dealerships use 11Sight to streamline service appointment scheduling and call handling, reducing no-shows and increasing booked revenue. Hotels leverage the platform to enhance guest experiences with self-service kiosks that connect instantly to live agents via video when needed. Clients have reported dramatic improvements in efficiency, from cutting appointment management overhead to doubling revenues after implementing AI-driven automation. With omnichannel capabilities spanning calls, chat, kiosks, and video, 11Sight delivers a consistent, professional experience across every customer touchpoint. The platform is trusted by over 1,400 dealerships and numerous hospitality providers worldwide. By uniting automation, human-like interaction, and deep industry expertise, 11Sight redefines how businesses engage, support, and convert customers.
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BDC.AI
BDC.AI is a cutting-edge platform that utilizes artificial intelligence as a Business Development Center specifically designed for automotive dealerships, enhancing lead engagement through various channels including phone calls, text messages, and emails. This robust system allows for instant replies to incoming inquiries, efficiently handles follow-ups, manages appointment scheduling, and quickly transfers qualified leads to live staff in a matter of seconds. The virtual agents can be tailored to reflect the dealership's distinct branding, tone, and operational standards. Moreover, the platform offers seamless integration with more than 20 CRM and DMS systems, creating a holistic omnichannel experience that includes SMS, email, chat, and social media, and supports multilingual communication in over ten languages. Running year-round, BDC.AI guarantees that every lead is addressed, achieving an impressive average response time of around two seconds and providing self-service options for customers to set up or adjust their appointments. In addition, the platform emphasizes top-tier security with SOC 2 compliance and presents comprehensive analytics that monitor individual salesperson performance as well as end-of-day reports for effective tracking of shows and sales. By doing so, BDC.AI not only improves customer interactions significantly but also enhances the overall efficiency and productivity of the dealership operations, leading to greater success in the competitive automotive market. Ultimately, this innovative solution empowers dealerships to stay ahead by ensuring that every potential customer receives prompt and personalized attention.
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