What is RichCall?
RichCall enables remote sales and support, offering your customers a seamless one-touch live assistance feature. This platform can be seamlessly integrated into your website, kiosk, or mobile application, allowing users to initiate a fully interactive session with a remote expert through video, co-browsing, and app sharing capabilities.
The primary applications of RichCall include options like click-to-call, click-to-video, and co-browsing, which enhance customer engagement. Customers can utilize click-to-call and co-browsing for effective support, and even initiate co-browsing sessions while on the go.
Additionally, RichCall supports mobile camera sharing for both sales and support purposes, where agents can demonstrate products through the shared mobile camera, while customers can showcase any issues with their devices by sharing their mobile camera feed.
With its capabilities for kiosks, RichCall offers remote expert assistance via HD video, scanner, and printer integration, ensuring that users receive live video assistance for existing self-service or support kiosks. This comprehensive solution not only improves customer interactions but also streamlines the support process, making it more efficient and user-friendly.
Pricing
Price Starts At:
$192 / month
Price Overview:
Cloud and on-prem deployments are available.
Free Trial Offered?:
Yes
Integrations
No integrations listed.
Similar Software to RichCall
Kasm Workspaces
Kasm Workspaces enables you to access your work environment seamlessly through your web browser, regardless of the device or location you are in.
This innovative platform is transforming the delivery of digital workspaces for organizations by utilizing open-source, web-native container streaming technology, which allows for a contemporary approach to Desktop as a Service, application streaming, and secure browser isolation.
Beyond just a service, Kasm functions as a versatile platform equipped with a powerful API that can be tailored to suit your specific requirements, accommodating any scale of operation. Workspaces can be implemented wherever necessary, whether on-premise—including in Air-Gapped Networks—within cloud environments (both public and private), or through a hybrid approach that combines elements of both. Additionally, Kasm's flexibility ensures that it can adapt to the evolving needs of modern businesses.
Learn more
Zoho Assist
Zoho Assist serves as a comprehensive remote access solution, enabling users to connect to and manage devices from a distance. In just a few minutes, you can oversee your international assets through a web-based support session. Operating entirely in the cloud, Zoho Assist allows you to establish remote access without needing to be physically present, giving you the ability to monitor computers, laptops, phones, and servers from virtually any location. Moreover, it is compatible with all major firewalls and effortlessly navigates proxy servers. With industry-standard SSL and 256-bit AES data encryption, Zoho Assist ensures robust protection against phishing and other cyber threats. This makes it an ideal choice for both individuals and businesses seeking reliable technical support. By choosing Zoho Assist, you gain peace of mind knowing your data is safeguarded while you manage your remote resources effectively.
Learn more
CrankWheel
CrankWheel offers the ability to share your screen during a call, making it simple to create captivating presentations. By sending a link through email or SMS, viewers can access the presentation in any browser on any device. Designed with user-friendliness in mind, CrankWheel is an excellent tool for connecting with customers and facilitating business transactions. The platform is particularly beneficial for professionals such as insurance agents, mortgage advisors, solar consultants, educators, and customer support representatives.
Moreover, integration with websites is straightforward, enabling users to implement a Demo button for instant notifications about viewer engagement. You can even track whether your audience is focused on your content. Our Chrome Extension has empowered more than 50,000 users to effortlessly share their screens with potential clients, regardless of their technical knowledge or the devices they are using. Notably, CrankWheel is compatible with older browsers and less common devices, functioning well even in conditions of poor network connectivity. It seamlessly operates on various platforms, including Mac, Android, iOS, Blackberries, Internet Explorer, and more, ensuring widespread accessibility for users everywhere.
Learn more
RemoteVS
RemoteVS is a cutting-edge online sales platform that leverages co-browsing technology to enhance customer engagement by allowing support agents to navigate web pages alongside clients, thus providing instant help and facilitating contract completion. The platform offers a seamless user experience, enabling customers to access services effortlessly via their web browser without needing to download anything, quickly connecting them to a support representative who initiates the remote session, and delivering real-time visual assistance through video, screen sharing, file sharing, or co-browsing features. It includes a range of interactive on-screen tools such as pointers and drawing utilities for precise annotations, extensive file and image sharing capabilities supporting formats like PNG, JPEG, JPG, and PDF, as well as a barcode scanner for quick product information verification. Furthermore, it features automatic session recording for administrative purposes and LiveView for real-time monitoring of support agents' activities along with customer service metrics. This comprehensive suite of tools is designed not just to assist but to significantly streamline the customer support process, ensuring that users feel guided and informed throughout their interactions, ultimately enhancing their overall experience with the platform. By prioritizing user engagement and effective communication, RemoteVS sets a new standard for online customer support solutions.
Learn more
Screenshots and Video
Company Facts
Company Name:
Aurus
Date Founded:
2009
Company Location:
Russian Federation
Company Website:
richcall.io
Product Details
Deployment
SaaS
Linux
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
German
Russian
Spanish
RichCall Categories and Features
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management