What is RoomRaccoon?

RoomRaccoon is a cutting-edge, comprehensive Hotel Management System that is relied upon by numerous independent properties worldwide.

This robust cloud-based platform utilizes intelligent automation to optimize property operations, increase revenue, and improve the overall guest experience.

With RoomRaccoon, hotel operators can utilize a single platform that combines property management, channel management, a booking engine, and a payment system, all in one convenient location! Additional features encompass housekeeping management, revenue optimization, upselling opportunities, online check-in, and much more.

The system is designed to be user-friendly and intuitive, ensuring that all users can navigate it with ease, and it also provides exceptional customer support if assistance is necessary.

You can experience all these benefits by trying it out for free for 14 days, allowing you to see firsthand how it can transform your hotel operations.

Pricing

Price Starts At:
$180
Price Overview:
Price dependent on the number of rooms and RoomRaccoon subscription tier.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, RoomRaccoon provides an API
All RoomRaccoon Integrations
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Screenshots and Video

Play Video RoomRaccoon Hotel Management System RoomRaccoon Property Management System RoomRaccoon Channel Manager RoomRaccoon Integrated Payment Platform RoomRaccoon Automated Upsell RoomRaccoon Website Booking Engine

Company Facts

Company Name:
RoomRaccoon
Date Founded:
2017
Company Location:
Netherlands
Company Website:
roomraccoon.com
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Product Details

Deployment
SaaS
Chromebook
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
Target Organization Types
Mid Size Business
Small Business
Enterprise
Startup
Supported Languages
Croatian
Dutch
English
French
German
Italian
Portuguese
Spanish

RoomRaccoon Categories and Features

Vacation Rental Software

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

Hotel Management Software

Hotel Channel Management Software

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Hotel Booking Engines

Hostel Management Software

Cash Drawer Management
Dorms
Employee Management
GDS / OTA Integration
Housekeeping Management
Multi-Property
Online Booking
Point of Sale (POS)
Price Optimization
Private Rooms
Reservations Management

Hospitality Property Management Software

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

More RoomRaccoon Categories

RoomRaccoon Customer Reviews

Write a Review
  • Reviewer Name: Jeffrey V.
    Position: Owner
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good PMS but...

    Date: Oct 27 2023
    Summary

    As I have been working with RoomRaccoon for about 1,5 years I did encounter to much difficulties. Mainly due to overbookings, bugs and bad communication. The PMS is great, easy to use and smart and even though that we generally have good relationships with our partners we don't feel a positive connection with RoomRaccoon.

    Positive

    PMS part is very functional and smart. A lot of small features which makes you love working with it. Teaching the PMS to anybody goes fast. It's a good pms for small hotels.

    Negative

    Managing group reservations is a challenge, as a single reservation can hold multiple rooms however only has 1 check-in and check-out date. Their solution is connecting multiple reservations; however, this approach is complicated and lacks effective organization.

    The channel manager lacks the capability to 'close' rooms.

    RaccoonPay charges high commissions and does not offer direct integration with payment providers. Especially for VCC.

    While customer support is generally amicable, it falls short when confronted with more complex issues. Moreover, we have experienced several connectivity issues, mainly caused by incorrect mapping—a responsibility not attributed to the hotelier side.

    There are a lot more details not worth mentioning. But a lot of details also make a mountain of frustration :)

    Read More...
    Official RoomRaccoon Response
    Date: Nov 01 2023
    Thank you for sharing your feedback about your experience with RoomRaccoon, Jeffrey. We appreciate your feedback, as it provides valuable insights that can help us improve our service. We're pleased to hear that you find the PMS functional and smart, and that it enhances your workflow. However, we're sorry to hear about the challenges you've faced, particularly with managing group reservations and with our customer support. We understand how these issues can be frustrating, and we are continuously working to enhance our system to address these concerns and make the experience better for our users. If you have any more feedback or suggestions, please feel free to reach out to us. Thank you for your ongoing support.
  • Reviewer Name: Sandra B.
    Position: Revenue Manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    All that glitters is not gold...

    Date: Jan 12 2022
    Summary

    This is not a fit for purpose PMS. Do yourself a favour and just find another more reliable PMS that will give you less headaches.

    Positive

    Design is appealing but expensive.
    Their sales pitch is incredible and then you just faced with a PMS that doesn't work.

    Negative

    A product that can't do basics.
    They will not take ownership for the faults of the system.
    Rates updates, you are limited to rate changes per hour/daily, meaning you can never know when they will block you to do rate/restrictions/availability changes.
    Reports, there isn't one report that gives you correct data
    Support, they don't understand the product, and they will always make like you don't understand the PMS, never their fault. The support team always says they are working on fixing an issue and will never get back to you.

    Read More...
  • Reviewer Name: Nicky K.
    Position: Co-Founder
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Simplicity and growth to ADR

    Date: Aug 05 2022
    Summary

    Very happy with the onboarding and adoption journey. Can see the direct impact on our revenue, team performance and overall hotel operations. Very satisfied.

    Positive

    Easy drag and drop dashboard. Online check-in with Upsell and Yield management tools. Easy to manage and automated ADR growth.

    Negative

    Weekend support hours not available, not the worst, but emergencies do come up.

    Read More...
    Official RoomRaccoon Response
    Date: Aug 08 2022
    Thank you for sharing such a positive review, Nicky. We are happy that our all-in-one system is providing value for your business. We appreciate your feedback, and thank you for choosing RoomRaccoon!
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