What is SOMTAB?
Clients’ perceptions of your organization during every interaction, especially during pivotal moments, play a crucial role in shaping their overall feelings towards it. By practicing active listening throughout the customer journey, you can gain a deeper understanding of your clients' requirements and improve your ability to react appropriately. Clearly, evaluating the customer experience is essential for implementing successful business strategies. It is a well-known fact that a happy customer forms the backbone of loyalty. Our support spans every stage of project execution, starting from the design phase and concluding with an analysis of the results. This encompasses the thorough development of customer survey techniques or voice of the customer initiatives. We prioritize continual data gathering from the specified audience and produce comprehensive reports and dashboards that aid in making informed decisions across all levels of the organization. Furthermore, we establish a structured feedback loop strategy that includes follow-up engagement with clients post-survey, featuring strategic design and manager training, to ensure your organization stays aligned with customer expectations. By nurturing this continuous cycle of feedback and enhancement, we help cultivate a customer-centric culture that not only boosts overall satisfaction but also strengthens loyalty. Ultimately, this approach not only benefits your organization but also creates a more meaningful connection with your clients.
Pricing
Price Starts At:
$2000 per year
Free Trial Offered?:
Yes
Integrations
No integrations listed.
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Screenshots and Video
Company Facts
Company Name:
SOM
Date Founded:
1986
Company Location:
Canada
Company Website:
www.som.ca/en/products/customer-experience-management
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
On-Site Training
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
SOMTAB Categories and Features
Customer Satisfaction Software
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis