SalesIn Verified Customer Reviews (2026)

Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.

CTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.

Now Commerce is an online B2B eCommerce platform that integrates smoothly with QuickBooks, enabling wholesalers, manufacturers, and distributors to manage orders from their wholesale clients effectively using a streamlined dashboard. As orders come in, they are automatically synced with QuickBooks, removing the hassle of manual entry. This system is compatible with both QuickBooks Desktop and QuickBooks Online, ensuring broad accessibility for users. Additionally, Now Commerce provides versatile modules that can function independently or be combined to create a customized B2B eCommerce experience. The B2B CUSTOMER PORTAL allows wholesale clients to easily place orders online, enhancing convenience and efficiency. Meanwhile, the SALES REP PORTAL empowers sales representatives to enter orders online for their assigned accounts, fostering exceptional customer service from any location. Lastly, the SHIPMENTS MANAGER simplifies the process of dispatching shipment requests to your 3PL provider or in-house shipping software, while also capturing confirmations of completed shipments, ensuring a smoother logistical operation. This comprehensive approach not only streamlines operations but also enhances the overall experience for both businesses and their customers.