Salesforce Reviews

Overall, I highly recommend salesforce to any and all organizations. It can help you scale your business and keep your data organized.

I love that I can have a single system of record to keep all of my data from leads, contacts, different accounts, sales, everything. I use it every day and it keeps me from losing valuable information and drowning in unorganized customer data.

From what I understand, implementation can be brutal, but I haven’t experienced that first hand.

As a service for reviewing customer databases, and communicating with them directly from them, Salesforce has everything you need to emerge as one of the easiest to use. By using the essentials plan we were able to support up to 5 people within our work session, and everyone can include their own customer data.

The security of Salesforce allows us to ensure that there are no problems with the size of business we are running, as the adaptability of the service allows us to focus on both large and small businesses. The price of the base version, at $25, is extremely affordable as opposed to many current CRMs.

If we need to include contact information in external records involving funnels, this cannot be achieved through Salesforce. The platform does not get very deep into the area of mass advertising, not even through emails, which leads to not being able to do marketing from it

Salesforce CRM annexes all aspects of our customers, from phone calls, emails, meetings and social media. It allows us to manage the different levels of interest from our customers, scheduling meetings and distribution of new leads. Salesforce CRM is customizable, it manages sales teams, which helped us improve productivity and reduce internal costs, when our company started using this tool to create a sales workflow, it gave us an accurate sales forecast. Salesforce CRM also provided us with tools to facilitate and manage email campaigns that generated sales results at the lowest possible cost.

Salesforce CRM has allowed us to manage the relationship with our customers through the Internet or the cloud in such a way that we record all the information efficiently thus fulfilling all their needs, as it allows us to have a report and a follow-up perfectly improving the sales processes within the company.

The cost of the platform is considered relatively high which can be somewhat distressing for small businesses, they should consider the price or have a simpler version, but in turn free, we have had problems with customer service because it is difficult for us to contact them.

It is a great tool that can be used by various disciplines in one organization. It can also integrate with various other software.

Salesforce operates like a social media application and is fully customizable to do whatever you need to be done.

Personalization can be difficult to set up initially.

Salesforce can become an indispensable option to improve sales, and therefore, profits. Our experience has been satisfactory in being able to get a head start in managing sales data, and personalized communication with customers. This seems to be one of the most efficient online CRM services we have tried to work with.

The peak of our online marketing operations has been possible only by using Salesforce's capabilities to organize customers into interactive lists, whose information we can seamlessly access whenever we need to include it in sales reports, or to better segment it.

Salesforce does not sync well with email back-office services, so it is impossible to run direct email campaigns involving all the leads we work with, forcing us to communicate with them individually in order to meet our quota.

Overall, I can't recommend Salesforce enough. Great tool for your team and there are so many ways it can be used!

Salesforce is a fantastic tool for sales teams. I love how customizable it is! If you can afford it, definitely recommend.

It is pretty expensive, so start-ups may need to look elsewhere for something a little more affordable.

We use Salesforce to capture lead information, store opportunities and existing accounts information. It is used both by sales and professional services teams. We have some custom developed solutions on top as well as a few integrations with other vendors. Overall, a very robust tool for businesses with endless capabilities.

Lead and contact management, account management, dashboards and reporting, integrations and sync, flexibility and customization.

Can't complain about browser experience, but the mobile app is terrible. Also, the Outlook plugin oftentimes had troubles working and updates never came on time.

SalesForce has allowed us to make our way with the use of CRM, among the most important functions are the registration of emails, collection of potential customers, in addition to tracking all customer interaction to increase our sales and overall opportunities. Thanks to its e-mail messaging system, we generate a business assistance option via e-mail, when a customer needs advice or assistance in any business or has a problem, we proceed with incident actions. With SalesForce and its functions for capturing and tracking potential customers, we can also audit sales operators to determine how well they are doing their job.

We can monitor all the activity that exists between our sales people and prospects in real time, to determine how effectively our marketing processes are being managed. With SalesForce we can customize the activities that are performed with our customers or we can adapt them to the needs of the organization, we perform a target segmentation with our customers to try to streamline sales processes. The SalesForce algorithm is intuitive and predictive, with continuous use of the program by any operator within four hours, allows the application to adapt to staff and streamline processes and pop-ups.

When requesting certain basic reports the SalesForce application has some limitations, for example, it is very complicated to generate reports where data from regular customers and potential customers are unified in a single procedure. When you close an SF and want to open it the next day, the program generates an overwhelming amount of tabs that cause the application to partially collapse and you must proceed to close one by one. Sometimes, when applying customer acquisition actions by email, when sending a default message SalesForce generates a very annoying error window that is impossible to decipher the problem since it is ineligible what it says.

Overall, Salesforce provides our organization a top-class CRM to manage everything related to sales and customers. We loved this tool, I recommend everyone to try this robust tool.

Salesforce is a gem tool for customer relationship management. From sales overview to user management, it gives endless power to manage everything. Also, it has wide support for tool integrations. Loved it.

At the initial time, it was a little complex to navigate, now it's great.

I’ve found Salesforce to be one of the most useful tools in our business. Ease of use, features, and security are crucial in today’s world, and Salesforce has it all.

Sales force has made it easy to add and manage new customers and existing contracts. Extensive capabilities are why so many businesses are using it.

I haven’t found any flaws with Salesforce, in my experience it has been a very useful tool.

Still the best Sales CRM out there. I've tried HubSpot and others but this is the best one. Will not use any other CRM.

Best reporting and forecasting tools, great for managing any size sales team. I've used it for a team of 5 and upwards to a team of 100.

Hard to navigate, clunky but Lightning is an improvement.

Salesforce is the best CRM platform to manage all business needs very effectively and highly recommended for the people from sales and marketing backgrounds.

Salesforce is the number one CRM and provides a customized platform for tracking and updating business portfolios in efficient manner.

There are no cons whatsoever about Salesforce CRM except it needs a proper training for teams to handle and run it.

While I can think of a few very specific cases where Salesforce might not be the ideal solution, in most cases I wouldn't recommend anything else.

Salesforce is easy to use, easy to customise, and because it's the biggest name in CRM, everything integrates with it. They are constantly adding features, and they have solutions for almost any use case.

Some seemingly simple features are occasionally missing (eg, showing zeroes on a chart). Requests to fix these have sometimes been open for 10+ years.

Overall its an outstanding platform for customer relationship management. It is a platform we can't live without now!

Salesforce allows us to manage prospects, leads and accounts in a very organized and efficient way. Through Salesforce we have been able to double our revenue in 3 years!

The onboarding and creation of the platform can be time consuming and challenging.

Overall I’d highly recommend to anyone with a business wanting to keep track of their customers within a CRM.

How easy it is to navigate and to be able to find all the leads with all the info I’d the customers.

Building the reports isn’t the easiest thing to do.

I love Salesforce and I would recommended it to anyone looking for a great CRM. I think there are areas that need to be improved but they are actively considers ideas and making changes.

- Salesforce is easy to use/understand
- User Friendly
- Strong UI and accessibility
- security feature

- SalesForce’s reporting tool could be improved.

The insights helps with projection of our sales.
Reliable with improving customer relations.
Nice support.

Accurate with sales reporting.

Reliable with analytics insights for the business.

Customizable software to use

The best CRM to use with timely and great updates and ease of use.

Better customer relationship management gives a business a good platform to increase performance. For this Salesforce is productive CRM tool. It gives entire business in a single dashboard. It offers tons of features to help the sales team perform better

Salesforce is available on cross-platform. One best CRM with contact and lead management. The dashboard brings entire data into a single screen. Real-time analytics to analyze.

I never encountered any serious problem with its functionality.

There are thousands of CRM available but we selected Salesforce because of its reliability and efficiency. It always stands out of the list. Everyone in my business using this tool.

For business growth, you should have Salesforce in your business. It is easy to use, ideal for SME, forecasts the best level lead and customer data, auto tracks email leads, customized dashboard, easy to approach leads, trend-based marketing and customer help desk service.

The deployment into our core service was not very easy.

Overall Salesforce has enabled us to manage customer support in every channel, automate sales and marketing among other obligations.

I like how Salesforce has allowed us to sell faster in the cloud as well as saving time due to spending less time in the market.

On my end, I don't have anything that fails to work for me.