What is Sendbird?
Sendbird offers advanced communication solutions that harness AI technology, featuring an AI-driven customer service agent, Chat API, and Business Messaging, enabling fluid interactions with customers across various channels such as mobile applications, websites, and social media platforms. The platform is compatible with multiple environments, including iOS, Android, JavaScript, Unity, and .NET, ensuring versatile integration for developers and businesses alike. This comprehensive approach allows companies to enhance their customer engagement strategies effectively.
Sendbird’s AI-driven customer service platform is designed to empower businesses to provide proactive, omnichannel support through intelligent AI agents. These agents deliver instant, 24/7 assistance on mobile, web, social media, SMS, and email, enhancing customer satisfaction while reducing response times and costs. The platform offers a centralized hub for creating and managing AI agents, with built-in tools for testing, monitoring, and optimizing agent workflows. By connecting all customer interactions into one unified system, Sendbird enables businesses to make smarter decisions, scale support efforts, and enhance customer engagement.
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Sendbird Categories and Features
Voice Calling API & SDK Provider
Introducing a video calling API designed for applications. Sendbird provides voice and video APIs engineered for extensive scalability, enabling seamless integration of high-quality calls into your mobile and web applications.
Video Conferencing Software
API for Video Calling in Applications Sendbird offers voice and video APIs designed for scalability, enabling seamless integration of high-quality calling features into both web and mobile applications.
Mobile App Development Software
Introducing the leading chat API designed for personalized applications and websites. Enhance user interaction, boost conversion rates, and foster customer loyalty with the most reliable chat solution favored by top industry professionals and developers alike.
Help Desk Software
Sendbird stands out as the preferred omnichannel AI agent platform for businesses aiming to enhance customer interactions. It facilitates independent support and sales dialogues while ensuring human involvement for intricate queries, and proactively reconnects with customers through targeted business communications.
Customer Communications Management Software
Sendbird offers cutting-edge, AI-driven omnichannel communication solutions designed to enhance customer interactions. Our offerings include an AI customer service agent, Chat API, and Business Messaging, enabling fluid conversations across various platforms such as mobile applications, websites, and social media channels. Our robust platform is compatible with iOS, Android, JavaScript, Unity, and .NET frameworks.
Conversational Support Software
Sendbird stands out as the preferred omnichannel AI agent platform for businesses aiming to enhance customer interactions. It facilitates self-sufficient support and sales dialogues while ensuring that human agents are available for more intricate questions. Additionally, it helps reconnect with customers through forward-thinking business communications.
Communications Platform as a Service (CPaaS)
Sendbird offers advanced omnichannel communication solutions driven by AI, featuring an AI customer service agent, Chat API, and Business Messaging to enable smooth interactions with customers across various platforms, including mobile applications, websites, and social media. Our versatile platform is compatible with iOS, Android, JavaScript, Unity, and .NET.
Cloud Communication Platform Software
Sendbird offers advanced communication solutions powered by AI, designed for omnichannel interactions. This includes an AI-driven agent for customer support, a Chat API, and Business Messaging features that facilitate smooth conversations with customers across various platforms such as mobile applications, websites, and social media. Our technology is compatible with iOS, Android, JavaScript, Unity, and .NET.
Chatbot Software
Sendbird stands out as the go-to omnichannel AI agent platform for businesses aiming to enhance customer interactions. It facilitates self-sufficient support and sales dialogues while ensuring that human agents are available for more intricate questions. Additionally, it helps to reconnect with customers through proactive messaging strategies.
Chat SDK & API Software
The premier chat API designed for personalized applications and websites Boost interaction, sales, and customer loyalty with the most reliable chat solution favored by top industry experts and developers.
Business Text Messaging Platform
Discover the ultimate solution for business communication. Equip your teams with a user-friendly customer messaging application, while enhancing your technology ecosystem with a comprehensive API that seamlessly integrates SMS, mobile push notifications, KakaoTalk, WhatsApp, and in-app alerts.
Application Development Software
The leading chat API for personalized applications and websites Boost engagement, conversions, and customer loyalty with the most reliable chat solution favored by top industry experts and developers.
AI Agents
Sendbird serves as the preferred omnichannel AI agent platform for businesses aiming to enhance customer interactions. It facilitates independent support and sales dialogues while ensuring human involvement for intricate questions, and proactively reconnects with customers through business communications.
More Sendbird Categories
Video SDK & API
Introducing a video calling API designed specifically for applications. Sendbird’s voice and video APIs are engineered for extensive scalability, enabling seamless integration of crystal-clear voice and video calls into your web and mobile platforms.
AI Chatbots
Sendbird serves as the preferred omnichannel AI agent platform for businesses aiming to enhance customer interactions. It facilitates independent support and sales discussions while ensuring human involvement for more intricate issues. Additionally, it helps in reconnecting with customers through proactive messaging strategies.
Sendbird Customer Reviews
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Sendbird review
Date: Dec 10 2022SummarySendbird's integration with third-party applications makes it easy to connect to other services and extend the platform's capabilities. Overall, Sendbird is an excellent platform for businesses looking to stay connected with their customers and team members. It offers a comprehensive suite of features and integrations that make it an ideal choice for businesses of all sizes.
PositiveIt offers a wide range of features such as group chat, one-to-one chat, file sharing, push notifications, customizable UI, and more. It has powerful APIs and SDKs that allow developers to integrate complex features with minimal effort. It also provides reliable customer service and support. With Sendbird, businesses can create an engaging user experience and foster better customer relationships.
NegativeThe main downside of Sendbird is that it can be quite expensive for some users. The pricing plans are tiered and the higher tiers provide more features, but they can be expensive for some businesses.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Responsive and helpful part to build a chat feature with.
Date: Jan 08 2021SummaryVery pleasant experience working with the Sendbird team. Would recommend Sendbird to other engineers who wants to build chat.
PositiveSendbird customer service team has been very responsive in helping any issues that come out. Although they are a third party partner, it feels like they are in our own team. Sendbird integration has been very straight forward as well.
NegativeSometimes when there are issues, we have to reach out to them, instead of them reaching out to us.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Great team to work with
Date: Jan 09 2021SummaryOverall it has been seamless moving to them and adding new chat features on our app by collaborating with Sendbird.
PositiveDetailed documentation and proactive support team who jump in whenever we are facing any issues on our product.
NegativeSome initial features were missing when we had tied up with them and had to do some extra work on our side.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Adds Flawless Communication Features to Apps
Date: Jan 18 2021SummaryOverall, Sendbird is an excellent way to add high quality communication functionality (chat, video, etc.) to any app. Customer in-app chat support works flawlessly and reliably. Feature packed and highly customizable for all varieties of applications. Allows developers to take good communication functionality for granted and focus on other aspects of their apps. Highly recommended.
PositiveVery stable and easy to use. Intuitive user interface makes set up simple and quick. High quality communication features are reliable and secure. Backed by an excellent customer service/development team. Good pricing provides value.
NegativeNothing negative encountered so far with this application. All functionality works as intended.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Sendbird is an awesome product with an awesome team!
Date: Jan 11 2021SummaryI'd recommend SendBird to anyone building a chat complex chat application. They really make things easy for you.
PositiveSendBird makes it really easy to stand up complex chat features with minimal overhead. Their team is awesome.
NegativeDocumentation could use some improvement, but their team is very helpful in filling in any gaps.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Instant App
Date: Dec 15 2020SummaryAltogether, it is a great platform which let you integrate your application, so you need not make a lot of code for features which are already available in predefined modules.
PositiveIf you want to make an app real fast, you need to have Sendbird as it provides tons of API on your fingertips which can be easily implemented in your app.
NegativeNo cons, easy to use and implement and a vast set of APIs.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Easy to Use chat integration API
Date: Jun 03 2020SummarySendBird is an easy-to-use & affordable messaging and chat API for websites and mobile applications. It can be easily scaled for a massive audience and also provides useful features like spam filter.
PositiveEasy to implement.
Excellent Spam filter feature.
Track message status.
Scalability.
Push Notifications.
Affordable.NegativeNeeds better documentation with more use cases.
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Support needs improvement.
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