Sendbird Reviews

Voice Calling API & SDK Provider

Sendbird’s Voice and Video APIs enable organizations to incorporate high-quality, real-time voice and video communication into their applications. These APIs facilitate both one-on-one and group calls, offering an extensive array of features such as video mirroring, call muting, and screen sharing, all designed to enhance user interaction and experience. The platform also boasts multi-device and cross-platform functionalities, coupled with robust security measures including media stream encryption and HIPAA compliance. Perfect for sectors like healthcare, e-commerce, and social media, Sendbird allows businesses to develop engaging and secure communication solutions with minimal development complexity.

Video Conferencing Software

Application Programming Interface (API) for Video Conferencing Sendbird offers robust voice and video APIs designed for large-scale applications, allowing seamless integration of high-definition calling features into both web and mobile applications.

Mobile App Development Software

Introducing the leading chat API tailored for bespoke applications and websites. Enhance user engagement, boost conversion rates, and improve customer retention with the chat platform that industry experts and developers rely on. For mobile app developers, Sendbird provides an extensive array of tools that facilitate the integration of real-time messaging and communication capabilities. These resources are specifically crafted for effortless integration within mobile applications, equipping businesses with a robust framework for in-app messaging, push notifications, and smooth customer interactions.

Help Desk Software

Sendbird is the preferred omnichannel AI agent platform for businesses aiming to enhance customer experiences. It facilitates autonomous interactions for support and sales while ensuring that human agents remain available for more complex issues. Additionally, Sendbird proactively engages customers through targeted business messages. The platform's help desk features are tailored to boost the productivity of customer support teams. By combining AI-powered automation with human assistance, Sendbird minimizes response times and improves resolution rates. Through the optimization of ticketing, feedback collection, and issue monitoring, Sendbird empowers businesses to deliver quicker and more efficient support to their clientele.

Customer Communications Management Software

Sendbird offers cutting-edge, AI-driven omnichannel communication solutions designed to enhance customer interactions. Our offerings include an AI customer service agent, Chat API, and Business Messaging, enabling fluid conversations across various platforms such as mobile applications, websites, and social media channels. Our robust platform is compatible with iOS, Android, JavaScript, Unity, and .NET frameworks.

Conversational Support Software

Sendbird provides powerful AI agents and chat assistance across various platforms, facilitating smooth interactions with customers via mobile, web, social networks, SMS, and email. Their AI-powered solution operates around the clock, improving customer service effectiveness by enabling businesses to address inquiries immediately. This comprehensive strategy promotes uninterrupted conversations, regardless of the medium used, ensuring that customers do not have to reiterate their questions when transitioning between channels.

Communications Platform as a Service (CPaaS)

Sendbird offers advanced omnichannel communication solutions driven by AI, featuring an AI customer service agent, Chat API, and Business Messaging to enable smooth interactions with customers across various platforms, including mobile applications, websites, and social media. Our versatile platform is compatible with iOS, Android, JavaScript, Unity, and .NET.

Communication APIs

Cloud Communication Platform Software

Sendbird offers comprehensive communication solutions enhanced by artificial intelligence, enabling businesses to engage with customers through various channels. This includes an AI-driven customer service agent, Chat API, and Business Messaging, all designed to facilitate smooth conversations across mobile applications, websites, social media, and other platforms. Our technology is compatible with iOS, Android, JavaScript, Unity, and .NET. With Sendbird’s customer communication management tools, organizations can effectively consolidate and manage interactions across diverse channels. The platform acts as a centralized system for overseeing all customer engagement points, allowing businesses to deliver a uniform and integrated experience while also capturing valuable data from each interaction.

Chatbot Software

Sendbird serves as a comprehensive AI agent platform that allows businesses to enhance their customer interactions across multiple channels. This platform facilitates self-sufficient support and sales dialogues, while also ensuring that human agents are available to manage more intricate questions. Additionally, it helps re-engage clients through proactive messaging strategies. Beyond traditional customer service, Sendbird’s chatbot capabilities streamline the management of routine inquiries, allowing human agents to focus on more complex challenges. The chatbots come with adaptable workflows and can be customized to align with particular business requirements, effectively bolstering customer engagement on a range of platforms.

Chat SDK & API Software

Sendbird’s Chat API empowers developers to construct robust messaging solutions that include capabilities such as one-on-one and group conversations, multimedia sharing, and instantaneous updates for both mobile and web environments. This API offers sophisticated features like translation of messages, search functionalities, user management, and spam prevention, enabling companies to create safe and interactive messaging platforms. With Sendbird’s development resources, such as software development kits (SDKs) and user interface kits, developers can easily incorporate these functionalities into their applications, alleviating the burden of operational challenges. The system is built for scalability, catering to the requirements of businesses ranging from emerging startups to large multinational corporations.

Business Text Messaging Platform

Sendbird’s Business Messaging platform provides an all-inclusive suite of tools that enables companies to efficiently oversee omnichannel interactions with their clientele. By supporting various channels such as SMS, WhatsApp, push notifications, and in-app messaging, the platform empowers businesses to refine their messaging strategies and connect with customers on their preferred platforms. The intuitive dashboard allows organizations to design tailored campaigns, monitor critical performance indicators, and seamlessly integrate with their current customer support systems. Built with scalability in mind, Sendbird’s solution features robust analytics that help enhance engagement and minimize communication expenses.

Application Development Software

The leading chat API for personalized applications and websites Boost engagement, conversions, and customer loyalty with the most reliable chat solution favored by top industry experts and developers.

AI Agents

Sendbird's AI Agent Platform empowers organizations to implement robust, omnichannel AI agents that provide smooth, human-like customer support across various platforms such as SMS, email, WhatsApp, and social media channels. These AI agents are equipped with features for proactive engagement, contextual awareness, and sophisticated reasoning, enabling them to address intricate customer inquiries and boost overall satisfaction, rather than just automating routine tasks. The platform offers a user-friendly, no-code interface for easy AI agent configuration, along with seamless integrations with customer support systems like Zendesk and Salesforce, facilitating efficient transitions to human representatives when necessary. Tailored for scalability and user-friendliness, Sendbird's AI Agent Platform serves as a dependable solution for businesses seeking to enhance their operational efficiency and elevate customer experiences.

AI Agent Builders

Sendbird's AI Agent Builder is an advanced no-code solution designed for businesses to develop and oversee personalized AI agents for customer support across various communication platforms. This innovative tool allows users to establish the personalities of their AI agents and equip them with pre-existing information to guarantee they provide responses that are consistent with the brand's voice. Utilizing "Actionbooks," users can effortlessly create agent workflows using straightforward, human-readable instructions, eliminating the necessity for programming. Sendbird incorporates protective measures to mitigate biased outputs and provides a safe testing environment, allowing for risk-free experimentation. This ensures a smooth, ethical, and scalable approach to AI-powered customer engagement. Additionally, it features performance analytics tools for ongoing improvements.