Birdeye stands out as the leading platform for managing reputation, social media, and customer experiences for local brands and businesses with multiple locations. More than 150,000 enterprises utilize Birdeye’s AI-driven solution to enhance their online visibility, boost their reputation, simplify social media management, engage through various digital platforms, and provide an exceptional customer experience that leaves a lasting impression. This powerful platform is designed to meet the unique needs of businesses striving for excellence in customer interactions.
Learn more
SiteKiosk Online offers a comprehensive and secure software solution for kiosks and digital signage that is compatible with both Windows and Android platforms. Their user-friendly and scalable application, SiteKiosk, safeguards the browser and operating system from unauthorized changes while ensuring continuous maintenance-free functionality around the clock. This service not only enhances security but also simplifies the management of digital displays.
Learn more
Feedbackly
Feedbackly serves as a comprehensive platform for measuring and analyzing customer experiences, enabling the automation of analysis and optimization throughout the entire customer journey with advanced behavioral targeting and intelligent automation features. This platform facilitates the collection of customer feedback across various channels, allowing for thorough analysis and the use of smart integrations to manage the feedback process effectively. Unique to Feedbackly is the capability to measure the Emotional Value Index (EVI®), providing valuable insights into how customer emotions influence revenue and retention as they navigate their journey with the brand. Our goal is to foster happiness within companies by ensuring a positive experience for our customers, as evidenced by the fact that over 95% of them choose to stay with us. Feedbackly equips businesses with all the essential tools, methodologies, and training required to enhance customer experiences and boost both customer attraction and retention. By prioritizing customer satisfaction, we ultimately contribute to the long-term success of our clients.
Learn more
IntouchCX™ Platform
The IntouchCX™ Platform brings surveys, mystery shops, audits and inspections into one connected view, helping multi-location brands understand how operations influence customer experience.
Key features include:
● Integrated data across programs for a complete view of performance
● Real-time dashboards by region, location, channel, or program
● Predictive analytics that reveal satisfaction drivers and forecast outcomes
● Case management tools to assign, monitor, and resolve issues faster
● Automated workflows and alerts that improve execution and reduce costs
● Enterprise integrations with Salesforce, Slack, APIs, and other systems
● Scalable architecture with role based access and performance rollups
With all programs connected, leaders can identify issues sooner, compare results clearly, and focus teams on the actions that matter most. The platform helps improve satisfaction, strengthen compliance, increase operational consistency, and show the business return of every improvement.
Learn more
