What is ServoDesk?

Discover user-friendly, highly-rated Help Desk software designed for service teams aiming to maximize efficiency with limited resources. Simplisys Service Desk delivers adaptable solutions suitable for support teams of various sizes.

- Handle multiple communication channels through a single interface.
- Access to tickets is controlled based on roles.
- Automatic ticket creation and acknowledgment via email integration.
- Comprehensive reporting tools paired with interactive dashboards.
- A customer portal tailored to specific roles.
- Easy-to-implement business rules and workflows to facilitate automation.
- APIs available for seamless integration with external software.

We pride ourselves on exceptional support and industry-leading service. Instead of sifting through countless online resources, reach out to us directly for assistance. Our dedicated team is ready to help streamline your support processes further.

Pricing

Price Starts At:
$20 per month
Price Overview:
Pay as you go, or annual subscriptions, you choose.
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, ServoDesk provides an API
All ServoDesk Integrations

Screenshots and Video

Card View

Card View

Card View Configurable Automations with Workflow Custom and SCSV Extract Reports Self Service Portal Easy administration Dynamic Dashboard to view current activity in real time with click through

Company Facts

Company Name:
Simplisys Ltd
Date Founded:
2006
Company Location:
United Kingdom
Company Website:
www.servodesk.com
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Product Details

Deployment
SaaS
Windows
Linux
iPhone
iPad
Android
Chromebook
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
1-10
11-50
51-200
201-500
501-1000
1001-5000
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Government
Supported Languages
English

ServoDesk Categories and Features

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Preventive Maintenance Software

Condition Monitoring
Inspection Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Purchasing
Reminders
To-Do List
Vendor Management
Work Order Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

IT Asset Management Software

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Facility Management Software

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Complaint Management Software

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

More ServoDesk Categories

ServoDesk Customer Reviews

Write a Review
  • Reviewer Name: Sadie H.
    Position: Administration Manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use Software

    Date: Oct 02 2020
    Summary

    Excellent service and a good solution to ticket management. Some good features within the software which can be adapted to our needs.

    Positive

    Has helped me manage tickets much more effectively. The software is easy to use and support always at hand.

    Negative

    Deployment was a slight issue, but resolved with the support staff.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Principle Recruiter
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great product

    Date: Oct 02 2020
    Summary

    If your looking for a customisable, easy to use help desk with fantastic reporting tool at a great price this is the one for you.

    Positive

    Easy to use and Customise. Great interaction with company, very helpful.
    We have received very positive feedback from the team using it on a daily basis.
    Does everything you’d possibly want from a help desk system at a very competitive price.

    Negative

    Can’t think of any.
    Well maybe that we didn’t install it sooner!!

    Read More...
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