Shop Pay Reviews

I cringe when using Shop Pay is my only option. I always email or call the vendor and ask if Shop Pay is really the only option. That is how bad it is.

Looks pretty and that is about all it has going for it. Plenty of white space and it is a good clean looking interface.

Doesn't work well and has usability bugs. Issues with the address map. Issues with zip code validation. Issues with phone number validation. Issues with configured discounts not being added.

I purchased a gift magazine subscription and had it mailed directly to the recipient. A few days later, I ordered coffee online from a vendor I have been using for years. Several days later I got a call saying that my coffee had been delivered to the wrong person at the wrong address because it was sent to the magazine gift recipient. I checked my account at the coffee vendor, and ShopPay had BROKEN INTO MY ACCOUNT AND CHANGED MY DEFAULT NAME AND ADDRESS. It wasn't until I contacted the coffee vendor that I realized that: a) ShopPay was the 3rd-party payment collector in both cases and that b) ShopPay was STALKING ME ACROSS THE WEB. I never agreed to do business with ShopPay, I knew nothing about them till this happened. I complained the BBB in Canada (Shopify is a Canadian corporation) and Shopify just blew me off. They didn't care one whit.

Nothing. I'm not sure why I have to fill out the Pros section because I have absolutely nothing positive to say about Shopify or ShopPay. As far as I am concerned, they should be charged with Criminal Stalking on the internet.

Shopify kept information from a gift purchase from one vendor without my permission and then changed my account shipping address with another vendor without my knowledge so that another purchase (not a gift) was shipped erroneously. In neither case did I consent to do business with Shopify/ShopPay

Misleading representation of the cost of Blaze Pods.

None whatever, this payment platform should be able to let the consumer know the currency that the purchase is made in.

I bought a Blaze Pod set up and no where was there any indication that it was in USD. Being from Canada it cost me hundreds of dollars in exchange and import brokerage fee that were never disclosed.

The payments were set up on automatic, and linked to Affirm, but would not process for this particular product purchased through ShopPay.
I already had existing purchases being paid on Affirm.
I made this purchase, using the same debit card, and while the first payment went through okay, none of the following payments would process!!! I'd keep getting errors saying my card was declined, they told me to call the bank so I called the bank, all good there, so I made the call back to ShopPay, and they processed my overdue payment over the phone, and then they reassured me my payments were on auto, and all should be good now. Next payment comes along and it's declined! Go thru the same inconvenient process to get the payment made, and I expressed my concern about making future payments, and they say all should be good. Well guess what, the next payment due was declined again, I even used 3 different cards! Anyway, at this point, on that last call, I decided to just pay off the balance because I was getting declined for a new Affirm purchase that said I had an overdue payment!!!
I just wanted to be done with them. The last representative I spoke to said there was an unusual issue with the processor, and she apologized. That's it, nothing else she could do.
And sure enough, as I expected, I've now been completely declined for the shoes I've been needing to buy for work!
They say all looks good on their end, that maybe it's my credit or something else 😏 🤔 🤨😒 Uh No sir! 😳 Ugh!
It is just so disappointing to be told that nothing can be done. We all know we're just a number in the back ground of running your credit and purchasing things online, so the system doesn't understand issues like this, so it's just a terrible lesson learned. I would wish this incident on no one!! If anyone can correct this, please message me!

The opportunity to purchase something I needed and make payments is the pro that will be considered for this required comment space.

My payments would not process!
Found out on the 3rd call that you had a processor that wasn't working properly!
I tried to make another needed purchase, but was declined due to having overdue payments! I paid it off, and now I can't make any purchases at all using Affirm.

Shop Pay/Affirm are horrible. Bold and Beautiful Fashion owned by Amanda takes money from customer and then blocks you. Both companies are pathetic.

Nothing is good about this company. Only that they take your money and refuse to refund it when the other business steals.

They take your money, they refuse to help the customer. Not one person can speak and they help the business to steal. I made a purchase through Bold and Beautiful fashion owned by Amanda on October 23rd 2022. Still to this day April 27th 2023 both shop pay/affirm and Amanda refuse to refund me my $184. I have sent emails/messages to both and yet neither will help. The last lady Lucy who is so called a supervisor said I have to wait longer to see if I will get my money lol. She was rude and very disrespectful. Y’all took my money and gave it to Amanda and refuse to refund me. I have sent an email to the BBB about this situation. PayPal would have refunded me and taken it further with Bold and beautiful. Sad how these two crappy businesses treat a paying customer. Y’all might want to treat customers better!!!!

Never going to use this app again. Also reading above, people have said they leave you high and dry for refunds if a business scams you or makes a mistake, which is a total no-go for me.

Ability to pay in installments, 0% APR. The UI is nice, but I always feel like information is missing when I use it.

In order to track a shipment (you know, for the stuff you paid for??) it requires you to use the Shop app, which requests access to READ YOUR EMAIL.

Absolutely not necessary and a total violation of privacy from a generic payment app. Others have noted it-- they're definitely selling your data.

I just found out that I am forced to pay over 400 dollars for an item I didn't purchase and didn't receive. I have escalated this to my bank. RUN DON'T WALK AWAY FROM THIS PLACE

Not one dang thing. They didn't listen. They cannot grasp that even the item in question said that I didn't buy the item. They canceled the order, but I guess Shop Pay must get to keep the money that they decide is a "legitimate" purchase.

They were given the copies from my bank showing that I didn't make the purchase, not did I receive this purchase. I contacted Nood, they understood and refunded the money. These jackholes are going to continue to take the money to give to no one and that's all there is to that. DON'T USE THEM-they make PayPal look great.

Horrific, frustrating, annoying, broken, time-wasting, poorly automated, developmentally ignored piece of trash.

The concept, on paper. That is all, nothing more. There is nothing good to say about this tech at all besides the theoretical conception of it.

The entire execution and integration. Refuses to recognize established user accounts. Refuses to reconcile minor discrepancies in user information (ie the +4 portion of a zip code). Refuses to function as intended! I have never actually succeeded in getting Shop Pay to set up an installment plan correctly, ever, as a consumer. It's horrid. Zero customer support as well, lol.

Terrible! Klarna is way better. I have never had issues with them. I have had nothing but issues with shop pay and they do not help people receive refunds on purchases when their is an issue with the merchant.

Nothing! I recommend no one to do business with them. Customer service is poor and their representatives will give you the run around.

I will never take out a loan with Shop Pay again. I placed an order on a product on July 3rd. I didn’t receive the product until a month later and when I received the product, it was in poor condition. When it was time to dispute the product, shop pay window had closed for me to dispute the case so I took it up with my credit card company for a charge back since the merchant ignored my emails to return the product back. Well, Shop pay’s customer service is extremely poor! Not only did they not dispute the matter with the merchant, but I’m stuck with a debt and bill I should not be obligated to pay! Shop pay has done nothing to resolve this issue so I can get my money back.

Poor. There needs to be some explanation as to what Shop Pay is and it's role in purchasing and payments.

It's confusing. I really do not have anything positive to write. I didn't even understand what Shop Pay is that I had to check the Shop Pay box in order to use Affirm for a purchase.

My debit card was canceled as it was compromised. As I have not yet received new card I attempted to change payment method. Shop Pay will not accept electronic check or credit card for an installment payment on purchases I have made several months ago. It was done with Affirm who will not either since Shop Pay is involved. Unbelievable.

I don’t have the patience or time to go through all this again.

Nothing positive to say, it has been nothing but grief this afternoon trying to sort something I ordered & there is nothing I can do to fix it.

This payment method company has caused me so much grief this afternoon.

Never again will I shop anywhere using this payment method.

My experience has been a total loss! They supposedly are to handle transactions for companies, however, when a refund it due they don't process your refund and never answer your emails. NO CUSTOMER SERVICE WHATSOEVER!!! Bunch of thieves!!!

Nothing. There are no Pros to using a rip off company that has no customer service. STAY AWAY!!!!!

That they stole my money and I tried writing to them since they have no customer service number. Of course they have never written back.

Annoying Rubbish.

Not sure how I even ended up using this stupid app. Sent my order to the wrong address and created an unnecessary headache! I will be making sure I do not accidentally click on it next time.

Rubbish, wasting my bloody time.

After spending two hours and twenty minutes and being bounced back and forth between three countries and nine representatives, we are at a stale mate. They said my account is linked to an email and credit card that are different than ALL of the purchasing and billing emails that I have received. I am now receiving daily collections texts and they still can't find an account linked to the emails that they're OWN statements are being sent to. AAAAAAAAAAAAAAAAAAAAGHHHH!!!

At this point, I am at a loss to think of one single one. I guess the process of actually charging the purchase to Shop Pay was fairly straightforward -- but that would be it.

This company literally has the worst customer service of any company that I've ever dealt with in 40 years of retail purchases.

I find myself more and more avoiding online venues that primarily use a firm or Shop Pay. The terms with other payment management systems are so much more affordable, much more convenient, and the customer service is much, much better.

Nothing really. Compared to Klarna and Afterpay, I'm not sure anyone would prefer this payment method.

Terrible terms unless you want to pay off in four installments. Klarna allows you to pay interest free over the space of a year.

Hate it usually doesn’t work and it’s not my card!! What a joke this is, something else connected to Shop Pay that doesn’t work.

Nothing prefer Apple Pay. Nothing doesn’t work half the time, and it’s not my card! Prefer Apple Pay, always works.

Why is shop pay often the only pay option? Usually doesn’t work.

I use Apple Pay or PayPal, they have no trouble processing my payments. I do not have trouble with ANY app, except Shop Pay. It is poorly designed and I think they take advantage of people with bad credit.

NONE- they won't let me complete a transaction. WORST APP ever, not sure how they are still in business.

Every time I try to pay with Shop Pay it won't let me.
I confirmed with their support that there is a 'limitation' on my account. I have a credit score over 800 and am a credit card balance payer. I think they only want unstable people who are going to break their payments into 4 so they can make more money on them. Seems like a predatory practice to me.

Not a fan. I found out about from my first order which was way and I used it a few time. I got most stuff except the first thing that brought me to the site.

Nothing!! It was very easy to use but if do not receive the item it does not matter how easy it is. Sucks sucks sucks sucks sucks sucks.

Horrible customer service!! If you run a site like this you need to make sure the merchants are legit!! I bought something from my home upgrade store and never received it and the store is gone. Must be a Shop store to take advantage of people. Deleted app and lesson learned.

Very stressful and illegal!!!!

There is nothing!!!

Please do not use Shop Pay!!! They take your money and do not support you at all with customer care!! They are highly unprofessional and only want to take your money from you!

Horrible. I will not use Shop Pay or Shopify.

Go ahead, try to convince me it is free! It's a joke.

The constant pop-ups and messages are annoying. I have no desire to use this service and there is no way to block their crap. I certainly have a bad impression of Shopify as a result. If I find a Shopify website, I get out rather than dealing with this annoyance.

In your face no matter what. The pop ups and text messages never stop.