What is Shoreline Incident Insights?

Teams can enhance their on-call experience by leveraging automated tools for incident categorization, filtering, and analysis without incurring any costs. The Incident Insights tool effectively tracks metrics such as the number of incidents, mean time to acknowledge (MTTA), mean time to resolve (MTTR), and average priority level, while also utilizing machine learning to identify the most prevalent causes of incidents, allowing users to assess overall team performance and promote ongoing enhancements across various services and teams.

Additionally, Shoreline boasts SOC 2 certification, ensuring that data security measures are integral to its architecture, including comprehensive encryption protocols for data both in transit and at rest. The design of Incident Insights guarantees that it functions as a read-only tool, which means it does not interfere with operational systems. This ensures that users can confidently analyze incident data without the risk of disrupting production environments.

Pricing

Price Starts At:
$0
Price Overview:
Incident Insights is 100% FREE.
Free Version:
Free Version available.

Integrations

Offers API?:
Yes, Shoreline Incident Insights provides an API

Screenshots and Video

Company Facts

Company Name:
Shoreline.io
Date Founded:
2019
Company Location:
United States
Company Website:
www.shoreline.io/product/insights
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Product Details

Deployment
SaaS
Linux
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Enterprise
Supported Languages
English

Shoreline Incident Insights Categories and Features

Incident Management Software

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management