What is Sinch?

Sinch is a cloud-based communications platform that enables businesses to integrate messaging, voice, email, and identity verification into customer-facing applications and operational workflows. The platform provides communications APIs, ready-made business applications, and global network infrastructure for delivering customer interactions across multiple channels. Its messaging services support SMS, MMS, RCS, WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, Viber, and other regional messaging platforms. The Conversation API allows developers to manage messaging across supported channels through a unified integration, including automated notifications and two-way customer conversations. Sinch Engage provides tools for SMS marketing, personalized campaigns, contact management, automated messaging, and customer engagement across SMS, MMS, RCS, and WhatsApp. Email products include Sinch Mailgun for transactional email delivery and developer integrations, Mailjet for email marketing and automation, and Email on Acid for email testing and optimization. Programmable voice services enable businesses to build calling applications, configure interactive voice response systems, manage phone numbers, provide text-to-speech alerts, and establish SIP trunk connections. The Verification API supports customer authentication through SMS codes, voice calls, flash calls, and data verification to help reduce fraud and secure account access. Sinch Chatlayer provides conversational AI tools for developing automated chat and voice assistants, while Contact Pro offers omnichannel contact center capabilities with CRM integrations and analytics. The platform also provides messaging delivery reports, communication analytics, phone number provisioning, developer SDKs, webhooks, and infrastructure management capabilities.

Pricing

Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Sinch provides an API
All Sinch Integrations
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Screenshots and Video

Sinch Screenshot 1
Sinch Screenshot 1

Company Facts

Company Name:
Sinch
Date Founded:
2008
Company Location:
Sweden
Company Website:
www.sinch.com

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Sinch Categories and Features

Voice Calling API & SDK Provider

SMS Marketing Software

SMS Gateways

Communications Platform as a Service (CPaaS)

Communication APIs

Cloud Communication Platform Software

Chat SDK & API Software

Bulk SMS Software

More Sinch Categories

Sinch Customer Reviews

Write a Review
  • Reviewer Name: Dominik R.
    Position: CEO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set 2 out of 5 stars
    Layout 1 out of 5 stars
    Ease Of Use 2 out of 5 stars
    Cost 2 out of 5 stars
    Customer Service 1 out of 5 stars
    Would you Recommend to Others? 1 out of 10

    Unreliable

    1 out of 5 stars Date: May 16 2024
    Summary

    A pity to turn a good service into such crap.
    I've spent thousands of euros with them, and it is definitely time to find something else.

    Positive

    It used to be a good service a few years ago - it was a CLX Communication brand in the past. After the acquisitions, it got only worse.

    Negative

    They claim SMSes have been delivered and charge you even if the SMSes do not reach the destination—that is totally unacceptable. After some communication ping-pong, the service recommends resetting the headset!
    The problem persists for a few months now.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Developer
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set 3 out of 5 stars
    Layout 1 out of 5 stars
    Ease Of Use 1 out of 5 stars
    Cost 2 out of 5 stars
    Customer Service 1 out of 5 stars
    Would you Recommend to Others? 1 out of 10

    Extremely slow support service

    1 out of 5 stars Date: Aug 31 2022
    Summary

    As previously mentioned due to terrible support, I guess we could consider ourselves one of the lucky ones. We were able to find out how bad this company is before ever getting anything off the ground with them.

    Positive

    They appeared to have all the functions I needed in their API but unfortunately, because of their horrendous support, we never got up and running with them.

    Negative

    As mentioned above, we never got "launched" with Sinch, and it was completely on them that we didn't.

    Read More...
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