What is SmartCustomer?

SmartCustomer is a leading consumer review and business discovery platform built to promote transparency, trust, and smarter purchasing decisions. Rebranded from Sitejabber, SmartCustomer carries forward more than seventeen years of expertise in consumer advocacy while introducing a refreshed identity for today’s digital marketplace. The platform hosts millions of verified customer reviews covering businesses across diverse categories such as clothing, electronics, marketplaces, office supplies, legal services, jobs, and more.

Users can easily search for companies, browse trending categories, and read authentic feedback that highlights the full customer experience — from product quality and shipping times to customer service interactions and return policies. Members can create profiles, write reviews, share images or videos, and connect with other consumers, fostering a community-driven environment built on shared experiences.

SmartCustomer also provides additional tools to enhance online safety and confidence, including a browser extension that displays real-time ratings while users browse the web. This feature helps consumers quickly identify trustworthy brands and avoid potentially risky or scam websites. Recognized by major media outlets and industry organizations, SmartCustomer continues its mission of empowering shoppers with reliable insights, honest reviews, and the confidence to make informed buying decisions.

Pricing

Price Starts At:
$49 per month
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

All SmartCustomer Integrations
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Screenshots and Video

SmartCustomer Screenshot 1
SmartCustomer Screenshot 1 SmartCustomer Screenshot 2 SmartCustomer Screenshot 3

Company Facts

Company Name:
SmartCustomer
Date Founded:
2008
Company Location:
United States
Company Website:
www.smartcustomer.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

SmartCustomer Categories and Features

Review Management Software

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Product Review Software

Conversion Rate Optimization Tool

More SmartCustomer Categories

SmartCustomer Customer Reviews

Write a Review
  • Reviewer Name: Kunal R.
    Position: Manager
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Intuitive tool to Gain Real Feedbacks

    Date: Jul 14 2020
    Summary

    Sitejabber is a very handy client review tool to collect feedback and add it in to showcase. I highly recommend this tool. It makes the user add their experiences with business services.

    Positive

    Sitejabber is intuitive and powerful to gain and showcase user experiences. It indirectly helps businesses to generate more leads. It can also extract feedback from social media platforms.

    Negative

    It worked great for me. Nothing to share about cons.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Marketing Analyst
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Online business and service reviews

    Date: Aug 18 2020
    Summary

    Sitejabber offers review from authentic customers across a wide variety e of product and services. It helps creating a good brand image through the reviews of the customers. Users can easily create an account and can review any businesses and services. The review part is further categorised into multiple subdivisions which further to analyse quality and authenticity of different brands.

    Positive

    Sitejabber is an online portal to find authentic reviews online business and services offered by different brand. I have been using Sitejabber to find different customer reviews and authenticity of the brand. It provide frequent scam alerts going on related to different brands so that you can save yourself from falling prey.

    Negative

    It is a great portal with a very good inventory of reviews across the services and businesses.

    Read More...
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