What is Smartlook?
Smartlook is a mobile analytics platform designed to help websites and applications uncover the reasons behind user behaviors, benefiting more than 300,000 businesses across various sectors. By eliminating uncertainty, it provides concrete, actionable insights into user actions.
This innovative solution delivers a detailed understanding of user interactions at a granular level. With its continuous visitor recordings, Smartlook enables you to monitor every individual navigating your site or app. Its automatic event tracking feature allows for the observation of specific actions taken by visitors, while conversion funnels help analyze conversion rates and identify the causes of user attrition. Additionally, its heatmaps offer extensive data regarding how users click, scroll, and hover throughout your web pages.
In 2019, Smartlook received recognition as one of the Top 100 Software Products in the G2 Crowd Awards, underscoring its value in the market. Notable clients include O2, Miele, and Hyundai, demonstrating its appeal to a diverse range of industries. Furthermore, the platform is capable of recording gameplay from Unity-engine games, expanding its utility in the gaming sector. This versatility makes Smartlook a comprehensive tool for understanding user engagement across multiple platforms.
Pricing
Startup package: $39/month for 5,000 sessions/month
Business package: $95/month for 15,000 sessions/month
Ultimate package: contact Smartlook for more pricing information
Integrations
Company Facts
Product Details
Product Details
Smartlook Categories and Features
Web Analytics Software
UX Software
Session Replay Software
Product Analytics Software
Predictive Analytics Software
Mobile App Analytics Tool
Marketing Analytics Software
Heatmap Software
AB Testing Software
More Smartlook Categories
Smartlook Customer Reviews
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Ideal for Visual Website Analytics and User Behavior Insights
Date: Jan 17 2024SummaryBusinesses looking for visual insights into user activity on their website might find great use for Smartlook. Its capabilities for heatmaps, funnel analyses, and session recording make it an invaluable tool for improving user experience and website performance.
PositiveWith the use of Smartlook's funnel analysis tools, companies can monitor and examine the actions customers take on their website to accomplish particular objectives. For better understanding and execution of the conversion process, this functionality is essential.
NegativeAlthough Smartlook offers strong visual analytics, some users might feel that it has less complex reporting choices than more specialist analytics tools. Extra tools could be needed for businesses with complicated reporting requirements.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Reporting and sharing capabilities are great
Date: Mar 08 2021SummarySmartlook is one way to set up funnel tracking with custom events/URL's etc.
Provides a better understanding of how web pages and landing pages are performing.PositiveSetting up screen and sharing recordings with my clients is now easy and within minutes. I addition it also allows UID to be passed to the Smartlook app.
NegativeIt has crucial analytical data but it would even be more great if Heatmaps can show % clicks on map.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Best UX Tool
Date: Sep 29 2021SummaryMy experience with this product is amazing. This software provides solutions which are beneficial for future planning of development.
PositiveHelp to find where users are struggling on websites and apps.
Provides the best solutions for improving user experience.NegativeThere are no cons about this product, but I feel price should be more affordable.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Log visitor sessions and improve the web experience!
Date: Jun 21 2021SummarySmartlook has provided essential data about the movement and impact of our website, from time and space details to recordings and heat maps to get insight into the modules with the most visitor interaction. We have been able to solve problems, devise powerful strategies to improve the user's web experience, generate customers and opportunities. I do not doubt that it can be of great use to your company, easy to start using. It provides valuable resources to improve users' web experience and generate new customers and opportunities.
PositiveSince using Smartlook, we have been able to track our website activity in detail; we can get details of time, location, unlimited recordings of visitor sessions through our website, and more. It is as helpful as it is easy to access and use; we can devise strategies and implement improvements to provide a better experience, and their technical support is exceptional.
NegativeI have had no problems with this tool; it has been beneficial. However, I consider that the price is somewhat high and may represent a limitation for small businesses.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Systematic Approach
Date: Jun 29 2021SummaryYou can manage and restrict user access.
I have been using it to analyse the people and plan future changes.
It has a toolkit to improve efficiency.Positive- Everything is briefly represented on the dashboard.
- You can record sessions for auditing.
- It saves every detail of traffic from IP to location and gives an accurate report.NegativeThe price could be more reasonable.
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Mobile applications need few improvements. -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Outstanding web analytics
Date: Aug 05 2020SummaryIt gives informative analytics reports about performance and user behavior of mobile applications and websites. Overall I use Smartlook for my business website to analyze my campaign performance and visitor behaviors.
PositiveIt's very easy to deploy and implement on any size of the business website. Reports are informative. Visitor tracking and behavior analysis feature. The daily analytics summary saves time.
NegativeOverall it's an outstanding web analytics platform.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Powerful e-commerce website analytics platform
Date: Aug 29 2020SummarySmartlook is an incredible analytics solution for the website. It allows us to track and maintain a good standard of usability and features for users. Overall we had a positive experience with it.
Positive#1- Powerful and detailed website analytics solution.
#2- It makes ease for maintaining user interests.
#3- Best Visitor behavior and activity analysis.
#4- Best for e-commerce websites.Negative#1- We had an overall positive experience with it.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Nice tool for Startups
Date: May 29 2019SummaryIf you launch a SaaS startup, smarlook is a tool to have on your website
PositiveRecord everything which make it rely useful for startup. On don't necessary know what you want to record ahead of time. Smartlook allow to make retroactive analysis of data.
Pricing is reasonable for startup.NegativeSegment integration is still in beta.
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You need some analytical skills to use this tool
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