What is Smartz Solutions?

Smartz Solutions is revolutionizing the contact center industry by challenging outdated systems that have long kept businesses trapped with their complicated setups and exorbitant costs. Many contact centers are fatigued from managing fragmented and pricey systems, which adversely affect both customer satisfaction and employee morale. Our AI-driven 360° experience platform is transforming the way contact centers operate.

Having experienced these challenges firsthand, we understand the pain of investing in legacy systems. At one point, we operated 15 different systems, all sluggish and ineffective, just to keep our call center running. We empathize with the struggle of trying to locate essential customer data and the frustration that arises when employee information is scattered across various platforms, obscuring the overall business picture.

There's no need for you to operate your call center at the expense of lost revenue, missed opportunities, and dwindling patience. By utilizing a holistic technological framework, you can finally gain a comprehensive view of your entire customer base, enhancing both service delivery and operational efficiency. This shift not only streamlines processes but also empowers teams to deliver exceptional experiences.

Pricing

Price Starts At:
$55.00/month/user
Price Overview:
$55.00/month/user (entry) - $99/month/user (full suite)
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Smartz Solutions provides an API
All Smartz Solutions Integrations
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Screenshots and Video

Play Video Wallboard Campaign Management Test Record Survey Stats Voice Recordings Agent View

Company Facts

Company Name:
Smartz Solutions
Date Founded:
2006
Company Location:
Mauritius
Company Website:
smartz-solutions.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
On-Prem
Training Options
Documentation Hub
Online Training
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Enterprise
Supported Languages
Afrikaans
English

Smartz Solutions Categories and Features

Workforce Management Software

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Sentiment Analysis Tool

Predictive Dialer Software

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Email Management Software

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Contact Center as a Service (CCaaS) Provider

Communications Software

Cloud PBX Provider

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Cloud Communication Platform Software

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Call Recording Software

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Center Infrastructure (CCI) Software

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

More Smartz Solutions Categories

Smartz Solutions Customer Reviews

Write a Review
  • Reviewer Name: Lior W.
    Position: CEO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Smartz Communications-

    Date: May 26 2020
    Summary

    We are excited to be part of the Smartz family. As a business we have migrated all our communications platforms into one cloud based eco system, that has saved us money and resources. The insights have definitely changed how we service customers. Our agents are now more skilled and have been exposed to new and exciting digital channels. We have also implemented Smartz Human Asset Management and that has grown our insights exponentially. Go Smartz!

    Positive

    I love the integration of all communication channels. The reports are easy to use and are intuitive. Our CX journeys keep on improving and our 900 staff love using the platform! The sentiment analysis and rating scores give us more insight to address the needs of customers and allowing us to engage with our clients at a higher level. During our Covid 19 lock down, this product worked brilliantly to address our remote working requirements for our staff - 700 remote call centre agents and growing!

    Negative

    At this stage we are enjoying the ongoing deployment of new features and reports, we are happy!

    Read More...
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