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What is Sogolytics?

Sogolytics is a comprehensive experience management platform that empowers organizations to gather, analyze, and leverage data from both employees and customers to foster business expansion. Companies from various sectors utilize Sogolytics to monitor interactions across all customer and employee touchpoints. The platform's advanced reporting features provide instantaneous, actionable insights that are crucial for identifying and addressing potential issues before they escalate.

SogoCX enhances all dimensions of customer experience, leading to higher conversion rates, streamlined data management, and deeper insights into customer behavior, which ultimately boosts return on investment. With SogoCX, organizations can effectively assess essential metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), facilitating a more refined understanding of their clientele.

Meanwhile, SogoEX is specifically designed to assist organizations in gathering and utilizing data to enhance employee engagement and minimize turnover rates. This platform empowers HR teams and leadership to implement organizational improvements by facilitating real-time feedback collection and fostering a culture of engagement among employees, thus paving the way for a more motivated workforce.

Pricing

Price Starts At:
$299 per year/user
Price Overview:
Basic plan: free for life
Plus plan: $299/year
Pro plan: $199/month or $788/year
Premium plan: $299/month or $1188/year
Enterprise plans: Call for pricing, +1 (800) 646-0520

SoGoCX and SoGoEX: Call for pricing, +1 (800) 646-0520
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Sogolytics provides an API

Screenshots and Video

Survey Distribution: SoGoSurvey provides multiple avenues for expanding survey outreach while maintaining the integrity of data. The most popular distribution options include email, web posting, and social media platforms.

Survey Distribution: SoGoSurvey provides multiple avenues for expanding survey outreach while maintaining the integrity of data. The most popular distribution options include email, web posting, and social media platforms.

Company Facts

Company Name:
Sogolytics
Date Founded:
2009
Company Location:
United States
Company Website:
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Arabic
Chinese (Mandarin)
Czech
Dutch
English
Finnish
French
German
Greek
Hebrew
Hindi
Italian
Japanese
Korean
Malayalam
Maori
Nepali
Norwegian
Persian
Polish
Portuguese
Russian
Serbian
Slovak
Spanish
Swedish
Tamil
Thai
Turkish
Urdu
Vietnamese
View All

Sogolytics Categories and Features

Survey Software

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

SMS Survey Software

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

HR Analytics Software

Compensation Plan Modeling
Dashboard
HR Metrics Library
Leave & Absence Reporting
Predictive Modeling
Recruiting Management
Succession Planning
Talent Management
Trend Analysis
Turnover Tracking

Experience Management Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Employee Engagement Software

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Satisfaction Software

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

360 Degree Feedback Software

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

More Sogolytics Categories

  • Reviewer Name: A Verified Reviewer
    Position: Student
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent

    Date: Feb 19 2025
    Summary

    Good for academic and healthcare research. Free for university. Easy to use. Easy to generate report.

    Positive

    Good for academic and healthcare research. Free for university. Easy to use. Easy to generate report.

    Negative

    May need more marketing as not as well know as other companies

    Read More...
  • Reviewer Name: Garima C.
    Position: Student
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Using Sogolytics as a student

    Date: Mar 03 2024
    Summary

    I think its a worth a try. You can go for a free trial and see if it meets your requirements. I think its worth it.

    Positive

    I like the fact that it is customizable and I can generate report from my survey. It is as if someone made a premium version of google forms that meet your requirements.

    Negative

    I haven't found any cons as of yet. But if I do I will update it here.

    Read More...
  • Reviewer Name: John M.
    Position: Cyber Security Engineer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Robust data collection tool

    Date: Oct 04 2024
    Summary

    Sogolytics is a robust and effective tool for data analytics. It effectively delivers on its data collection, processing and visualization capabilities.

    Positive

    Sogolytics allows us to collect, process and visualize data in an intuitive and customizable way. The platform allows us to identify trends, patterns and opportunities for improvement in our production and supply chain processes. In addition, I appreciate the ease with which Sogolytics integrates with existing business management systems and databases.

    Negative

    One of the limitations I find is the lack of some advanced predictive analytics features that could enrich our forecasting and planning capabilities

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Product application specialist
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Superb tool, it helps to gather user feedbacks

    Date: Nov 07 2022
    Summary

    Sogolytics is a superb tool to gather information and opinions from real customers. It is used by my email marketing team to analyse what clients think about our marketing approaches. Overall, Sogolytics is a great tool, everyone should try it.

    Positive

    No coding is required to generate questionnaires.
    Surveys can be deployed anywhere like websites and emails.
    The user interface is straightforward.
    Breeze to customize the survey background.
    Easy to view user response collected for survey.

    Negative

    Using this platform from last 6months never had any negative experience.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Data analyst
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Intuitive Survey builder platform

    Date: Aug 25 2020
    Summary

    It's an intuitive survey builder platform. Overall I use SoGoSurvey to create and gather my customer feedbacks from its intuitive surveys. Without any coding, I made an organized survey.

    Positive

    Here are the things I liked about SoGoSurvey:
    * Drag and drop to customize survey.
    * Smartphone and desktop supported survey interface.
    * File upload and captcha option to protect survey.
    * Brand name survey header customization.

    Negative

    * No cons.
    * overall it's an outstanding platform.

    Read More...
  • Reviewer Name: Aman S.
    Position: Director of Program Management
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Powerful Survey Developer tool

    Updated: Oct 18 2020
    Summary

    User insights and feedbacks have always been a crucial point for business improvement. When it comes to the survey creator it's the best tool to develop. Overall, SoGoSurvey allows me to easily generate insights from its survey.

    Positive

    This software is an incredible survey developer tool. The survey designing is simple and significant.
    Pros,
    Easy to develop, secure collected database, flexible questions and plugins, intuitive UI.

    Negative

    No cons. It does my survey building job very well.

    Read More...
  • Reviewer Name: ANURAG S.
    Position: Marketing Analyst
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Intuitive Survey Tool

    Date: Jun 29 2020
    Summary

    The best part of SoGoSurvey is the Ample Logic and Branching ability, It gives the ability to make survey that's able to collect the deep understanding and expectation of our customers. There's a provision to Auto populate the participant's data, its important feature as it decreases the the totals survey filing time without cutting any information. The report/Analytic section is good enough for day day to analysis. However there is provision to export the survey data which can be used to further analyze through third party software.

    Positive

    SoGoSurvey is my favorite survey tool with tons of feature for my survey/Feedback drives. The features includes -
    1. Logic and Branching
    2. Provision of Auto populate the participant's data.
    3. Reports can be integrated with MS-Office, be it Excel or Powerpoint
    4. Customizable Invitation/Reminder Emails.

    Negative

    I'm very much impressed with the SoGoSurvey. No Complains.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Customer relations and Marketing Specialist
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Custom Survey Builder

    Updated: Nov 13 2020
    Summary

    I'm very impressed with this solution. It offered me a highly customizable platform to create custom feedback surveys. The templates are appealing. Overall, it's a very useful tool for me.

    Positive

    SoGoSurvey is an extremely useful and simple platform to build custom surveys. I'm using this to create feedback surveys. It's easy to create and no code is required. I'm impressed with the features it offered me. The dashboard and data overview is simple to get.

    Negative

    It needs to offer more temples and layout customizations.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Senior Project Manager
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Get every survey response registered

    Date: Nov 06 2020
    Summary

    SoGoSurvey is excellent also for none technical persons who want to create surveys for different occasions. In usefulness, I will rate this tool 5 out of 5. I will highly recommend this tool over another survey builder.

    Positive

    SoGoSurvey is a quick survey creator which eliminates the programming coding by its simple drag and drop template based custom survey builder. It gives us many flexible ways to create for different usage. We are recently used this for customer experience research, it was great in every case.

    Negative

    We are very happy using this survey creator platform.

    Read More...
  • Reviewer Name: Kunal R.
    Position: Manager
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to generate and analyze surveys

    Date: Jun 24 2020
    Summary

    User experience plays a very important role in business development. SoGoSurvey is the best tool to get user experience by generating surveys and forms. It's the best tool to get business idea development in exchange for feedback.

    Positive

    SoGoSurvey is easy to create a survey and share it with users. This tool is available on Cross-platform makes it easy to access and use. It shows valuable reporting and analytics. Survey templates are very attractive and beautiful.

    Negative

    SoGoSurvey is a very impressive survey builder. It meets all of my requirements.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Operations Manager
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Full fledged online survey tool

    Date: Aug 17 2020
    Summary

    SoGoSurvey Survey tool has ability to create responsive survey forms, quizzes. The learning curve is is quite flat and no exceptional skill is required to create appealing and effective survey forms. The collected responses from the customer base can be easily exported to excel sheets to further drill down. The UI is very user friendly.

    Positive

    SoGoSurvey survey is one of the most comprehensive online survey to available in the market. It supports complex logics and branching features. It's based on drag and drop interface making it very easy to use. It has a very good inventory of prebuilt template making it a good choice for creating quick survey forms.

    Negative

    It is very powerful and easy to use survey tool. No Dislikes.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Operations and Marketing Analyst
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Simple Survey Creator platform

    Updated: Nov 02 2020
    Summary

    We are using this platform to quickly build surveys for our feedback and research usage. This is very powerful and gives you limitless customization. Overall, I highly recommend SoGoSurvey.

    Positive

    SoGoSurvey is a stress-free survey page creator.
    - Not a single coding involved in creating the surveys from this platform.
    - Gives you the ability to design your layouts and interface.
    - Custom link builder to share your surveys using URL.

    Negative

    Not at all. We loved this platform never had any bad experience.

    Read More...
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