Supportbench Reviews

Among Ignoble godsend and case action results I bear used, Supportbench is unique among every felicitations, yet UNO plenty better at work stoner problems. Your fitness marker gives US of America a complete digest about whole over our guests.

Supportbench afford our group with a whole patron government system. Because the entire thing is regarding definitive platform, we perform rule every communications in incomplete area below accumulate a complete traverse over our customers then our teams.

I recently found a Trojan horse (virus) in the regulation among one on my cases, however I posted to them the hassle then that was fixed the arrival day.

Great platform that's easily understandable and use plus a bonus you can do everything in one place. I would recommend Supportbench to any company with complex workflow.

I find Supportbench an easy software to get work done more quickly and effectively. I for one find most of the features easy to use and operate.

At first I had a few challenges and questions about the software, but after how the Supportbench team provided assist in a timely manner, I was good to go.

Supportbench provides collaboration tools that allow support team members to work together on customer inquiries and issues, improving the overall quality of customer support.

User-friendly interface: Supportbench has a clean and intuitive interface that is easy to navigate and use.

Comprehensive ticket management: The platform offers robust ticket management capabilities, including the ability to categorize, prioritize, and escalate tickets as needed.

Collaboration tools: Supportbench allows team members to work together on customer inquiries and issues, ensuring that customers receive prompt and efficient support.

Email integration: The software integrates with a variety of email platforms, allowing businesses to manage customer inquiries and support tickets directly from their email inboxes.

Reporting and analytics: Supportbench provides real-time reporting and analytics, allowing businesses to track the performance of their customer support operations and identify areas for improvement.

Room for more streamlined learning experience: Some users may find that a more streamlined learning experience would make it easier for them to get up and running with Supportbench quickly.

Supportbench is doing a good job providing high quality insights into our customer’s needs, helping to change the course of our company.

Since using Supportbench, we’ve been able to completely change our business strategy in a customer centric direction. We have so much insight into our customer’s needs now and are able respond so quickly, we’re getting exceptional overall feedback from them and are able to improve some of our business process based on this.

I had an issue late on a Friday night and didn’t receive a response until Sunday night, but things were resolved at that point.

With Supportbench, we are now have access to a comprehensive customer management systems. With a single platform, we can manage all communications and keep complete track of our team.

As opposed to other success and incident management solutions I have used, Supportbench has a unique way of working and has been significantly more effective at resolving end-user issues.

Several days ago, I discovered a system flaw in one of my cases; however, I immediately reported it to them

We love the product, the more we use it, the more we find ways to make our team more efficient.

I would love them to continue doing what they're doing!

There are a lot of unique capabilities that I have not seen out there that have transformed how we work. The reporting capabilities have been a game changer for us.

- We have never had a customer success department and the insight that we get on our customers right out of the box is incredibly valuable. Supportbench calculates a score with each customer giving us a heads up on those customers where we might be failing.

- Team reviews, I can just pull up an agent’s scorecard and know exactly where they are doing well and in what areas they are struggling in.

- Pulling up case, activity and survey data even with the number of cases we have is easy and I can find and report on almost anything with a few clicks.

The integrations do work pretty awesome, but I'd like to see more of them.
The knowledge base needs some help as well, but they make up for it with a stellar support team that you can get a hold of anytime.

As a result of Supportbench, out team has a complete customer management systems all the features in one place. This allows all to manage all the customer communication in one place and have a full overview of both our customer and teammates.

Based on my experience with other success management tools, Supportbench is unique in how it handles things, and IMO is much more effective at resolving end-users issues. Their Health reporting gives us a full pictures of hall of our customers are doing, and how we as a team are doing.

My case recently had a system bug, But I have sent it to them, and they have fixed it the next day. The next day, the software was completely running.

Definitely a learning curve when getting set-up, but it becomes pretty powerful once you learn the functionality available.

This is a great customer service tool to effectively address incoming concerns. Supportbench introduced us to a really smart ticket management system that changed the old way we use to respond to issues. Our incoming tickets were such a mess before and now that we’ve customized Supportbench to automatically prioritize based on what’s most important/vital to our specific company. The response time clock is so great, I know exactly when I need to respond to each ticket. I also really like how policies work, and how you can hide certain details from some departments/agents so that information is given as needed.

They support team is always great and easy to get to on their live chat, but because of the learning curve, I’ve had to rely on them a bunch of times to figure out how to get things done.

Supportbench has provided to our team with all my clients management systems as a result of everything is in one platform and we are always ready to manage all communications in one place and have full over sight into each our customer and team.

From the Supportbench the opposite success and case management solutions I have used support bench is an exclusive in however it will things and UN agency so much superior with relation to resolution user problems. Their health grading offers America full insight into however all our customers do.

I have founded a bug within the framework with one among my cases as lately however I have sent the problem to the support bench customer support and the problem was mounted the subsequent day.

Many of the software I have used and I have found many errors in the executing software and I have searched many software but at last I have downloaded the Supportbench and then the best features are there in the Supportbench.

I have used many software but some of the features are missing in some other software but the Supportbench is very best and I have used and have many features compared to other software.

I have recently contacted to the customer support and they have challenged me that if Supportbench doesn't satisfy me then the full amount will be refunded.

I have been able to focus on many other task outside of solving problems since implementing this Supportbench. Now that my teams are connected better digitally we can focus more on the future of our company.

Supportbench provides extremely accurate tracking when it comes to contacts and ultimately puts my team on the same page like never before. It's freed up a lot of time for each department now that we're connected more than ever.

The customer portal is essentially unable to be edited (without a specialist). The in-program support has been helpful in making the changes we needed however.

Supportbench has helped us streamline a lot of our workflows and created a smoother process for our team. We all don’t feel over-worked anymore.

Supportbench has helped me better deal with some fairly challenging customers. It’s just an easier system to use and it thinks like a customer support agent. I’m wasting less time on complaints and concerns and more time talking to higher value customers. We thought we needed more ticketing agents with the heavy workload, but with Supportbench, we don’t have a staffing issue anymore.

There are some interface bugs but they’ve been fairly minor.

Supportbench has handed our platform or software with a complete client operations systems, Because everything is in one platform, we are suitable to manage all client handling and communication in one place and in one software.

Supportbench has best success score in case management and the operations results I have used, Supportbench is unique in how it does effects, and IMO far superior with respect to working end stoner issues.

I have found some issues from the systems and I have reported and the same day they have contacted me and have much support to troubleshoot the issue easily.

Supportbench does a great job and consolidating cases (emails in regards to my companies data). It allows the teams to understand what cases require immediate actions and what cases are less important. (prioritization). And this prioritization is very flexible and can be tuned to our specific company and team on the platform.

Very flexible - Supportbench can be tuned to work the way I want it to.
There are different teams within my organization that use Supportbench and they have different needs. We are able to customize workflows based on each teams' needs.

The interface is clean and can be modified to suit each user.
There are many functions that allow quick handling of cases.
Cases are grouped together to keep things clean and concise and saves time when questions arise.

The environment is highly collaborative and has allowed the teams to work closer together now than ever before. This has also allowed the teams to provide faster and better support.

We can very quickly and easily expand the use of Supportbench within the organization. It is incredibly scalable and there are no concerns about adding users or teams.

The learning curve can be a bit high. I think this depends on what you want to accomplish. Because Supportbench is so configurable, it can be easy to add complexity.
There was no 'manual' to explain the basics. This would be helpful when getting onto the platform. However, it is a fairly easy system so this is not a big deal.

In contrast to other lawsuits managements options I have used, Supportbench is unique in the way it does things. Their fitness score provides us with a detailed view of how well our client is doing.

Due to fact that the entire things is within a single platform, we are able to manage all communication regarding some area or maintain full oversight among each our clients (employees).

Despite having sent the problem according to them, the next day the problem remained.

Supportbench seems to be the type of software that can help really any business. I am so pleased our company purchased this software. It makes our lives and our clients more productive. I would highly recommend it.

Supportbench has been a fresh start to our company. This software is easy to use and it’s simple to navigate through all the feature sets. Connecting with clients has never been so easy and convenient for us. The email features are great and easy to customize. I really liked that their free trial was actually the full and complete system, so I knew what I was buying before I got it.

So far, I don’t have any bad experiences using this product, but it’s still early days for us.

Before Supportbench, we used to use a free ticketing support system. Supportbench has dramatically changed how we approach support. We now have a set it and forget it mentality. We use to deal with disorganization and random incoming issues without prioritization. This resulted in us forgetting to address issues and add further frustration for our front-line engineers. Supportbench was easy to administer and even easier for us to enter tickets into.

As a front-line Customer Service agent, I appreciate the usability of Supportbench. We predominantly use e-mail to communicate with our customers and their system is as intuitive as Outlook when making replies. I haven’t worked in another ticketing system that does it as well as them. I also really like the pixel tracking on each email I send out. I get notified as soon as they view the email, letting me know when I should best reach out again. Additionally, notifications and alerts are so helpful, I get notified on everything happening in my tickets. I also like the ability to set my own SLAs rather than rely on the out of the box ones. Supportbench really has kept me on top of my game, aiding me in prioritizing, organizing, and making juggling between 20 issues at the same time a lot less painful.

I wish Supportbench had Sales CRM version and I hope they add it soon.

Supportbench is a great platform for companies that want to grow and do everything in one place. It’s fast, easy to use and understand but also super feature rich.

I think this customer support platform is one of the best I've seen so far. It is easy to use, setup and navigate around. It provides me with all the resources I need from email management, knowledgebase, to sending out NPS surveys all while keeping the cost low. So far, Supportbench is the best overall customer service software with an all-in-one customer management solution I’ve worked with.

I think there can be more room for improvement in the design.

The Support Bench software/platform has offered us a complete customer management system. Since everything is on one dashboard, end user can easily manage all customer communication.

I Believe Support Bench is far superior to other solutions when it comes to solving end-user issues. We are able to see how all of our customers are doing, and we are able to work together as a team to help each other.

Despite finding a bug in the framework recently, I noticed them, and the issue was fixed the next day.

It (Supportbench) is quite unique in the way it works, and I find it a long way ahead in regards to fixing quit consumer problems. Their fitness scoring allows us to gain full sight into how every customer is doing.

As the entire system is in one area, we are able to manage all verbal exchange and have full oversight over our clients and employees.

One of my instances had a virus in it (Supportbench), but I reported it to them, and the problem become constant the following day.