What is Sutherland SmartLeap HelpTree?

Traditional knowledge management systems frequently face the dual challenges of either being inundated with excessive information or suffering from significant information deficits. According to research by IDC, consultants spend around 36% of their work hours searching for essential data. As a result, organizations must now seek innovative approaches to equip their support teams with the tools they need to resolve issues effectively and consistently. This leads to the critical question: what strategies can ensure consistent service delivery and compliance across various geographical locations? The answer may be found in equipping support teams with an advanced knowledge management solution. Sutherland SmartLeap™ HelpTree is designed specifically for fast-paced customer interactions, streamlining the creation and upkeep of current knowledge bases. It seamlessly integrates with existing enterprise systems, providing a user-friendly experience for both content developers and users. This tool facilitates quick content creation with minimal training needed, connects to multiple data sources, and uses machine learning to refine search capabilities. With its intuitive interface and straightforward user experience, it encourages more engaging and productive interactions within your organization. Ultimately, implementing such a solution can lead to substantial improvements in the productivity and effectiveness of your support personnel, empowering them to deliver enhanced service. By harnessing the capabilities of advanced knowledge management tools, organizations can transform their approach to problem-solving and information dissemination.

Integrations

No integrations listed.
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Screenshots and Video

Sutherland SmartLeap HelpTree Screenshot 1
Sutherland SmartLeap HelpTree Screenshot 1

Company Facts

Company Name:
Sutherland
Date Founded:
1986
Company Location:
United States
Company Website:
www.sutherlandglobal.com/products-x-platforms/smartleap-helptree

Product Details

Deployment
SaaS
Training Options
Documentation Hub
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Sutherland SmartLeap HelpTree Categories and Features

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Sutherland SmartLeap HelpTree Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Associate
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best knowledge management solution.

    Date: Jun 20 2023
    Summary

    Overall the user experience is good. Fast and user friendly.

    Positive

    Fantastic user experience and user friendly. Overall the user experience is good. Fast and user friendly. Also better search results when compared to other knowledge bases.

    Negative

    No cons.

    Read More...
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