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What is SysAid?

SysAid represents the future of IT service management, offering a robust platform that integrates generative AI into every aspect of service delivery, all presented through a user-friendly, conversational interface. This innovation allows organizations to provide outstanding service effortlessly, enhancing employee satisfaction with a dependable and user-friendly service experience. Additionally, it enables administrators to concentrate on higher-level strategic initiatives, ultimately empowering organizations to realize their full capabilities and drive growth. By embracing this technology, companies can transform their service processes and achieve unprecedented efficiency.

Pricing

Price Overview:
We know you have your own needs. That's why you deserve something custom-made. SysAid provides a tailor-made price quote based on your specific and unique needs.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, SysAid provides an API
All SysAid Integrations
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Screenshots and Video

Play Video Workflow Automation AI Agent Builder Ticket Queue Monitor & Fine-tune Ticket Journey AI Chatbot

Company Facts

Company Name:
SysAid Technologies
Date Founded:
2002
Company Location:
Israel, Canada, Romania, United Kingdom
Company Website:
www.sysaid.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Mandarin)
English
French
German
Hebrew
Italian
Japanese
Portuguese
Russian
Spanish

SysAid Categories and Features

Workload Automation Software

Alerts / Notifications
Audit Trails
Business Process Management
Cross-Platform Scheduling
Dashboard
Data Analysis / Visualization
Event-Triggers
Load Balancing
Resource-Based Scheduling
Robotic Process Automation (RPA)
Workflow Foundation Support

Service Request Management Software

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Patch Management Software

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

Network Monitoring Software

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Automation Software

IT Asset Management Software

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Business Intelligence Software

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

AI Tools

SysAid Customer Reviews

Write a Review
  • Reviewer Name: Michael C.
    Position: IT Supervisor
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Trouble Ticket Tracking Made Easy

    Date: Jul 02 2020
    Summary

    Our previous trouble ticket tracking software was not nearly as robust as this. I now get updates on trouble tickets and can effectively address deficiencies.

    Positive

    As a supervisor, I love this software. It allows me to assign tickets to technicians, and track their overall progress. The reporting provides an awesome summary of ticket progress.

    Negative

    So far, I really like everything about this software.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: IT Support
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Sysaid Support and customer review.

    Date: Nov 09 2020
    Summary

    Would recommend to anyone who needs a simple ticketing system but it's much more.

    Positive

    The people are very friendly and helpful. The whole system is really easy to use and works wonders.

    Negative

    Nothing to dislike, because of how simple it is everyone can use it.

    Read More...
  • Reviewer Name: Miguel Omar B.
    Position: Technical Support Engineer
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    SysAid a great tool

    Date: Dec 09 2020
    Summary

    I think that the tool presents itself, it has allowed us to have a help desk, which apart from being able to take IT cases, it is very easy to adapt to other areas, such as supplies and building maintenance, the mere fact of being able to try the different benefits and utilities, in a practical way and without having to install or program, the management in the cloud, without needing an additional server, makes one feel satisfied, having a support that goes hand in hand with what one It needs, at the same time, a community of easy access, where one can verify, with other users, how valuable the tool is, to finish the continuous training through webinars.

    Positive

    A very complete tool, easy to configure, easy to use and with first-rate support. Its ease of configuration did not allow to have the same functionality in less than a week, at the same time we were able to implement new projects, its ease of use, allowed us to use it without the need to provide previous training to the end user, or having to create complex manuals of use, using the same from email, as through the self-service portal, finally, support has always been very useful, obtaining a complete and timely service.

    Negative

    I think the only suggestion is that the end user, from his cell phone, can report the cases.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: SITL
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Intuitive ITSM System

    Date: Jul 08 2020
    Summary

    Good System,
    Great Value Add
    Good Reports and Dashboards
    Requires very little maintenance
    External database interface can be a little troublesome
    Very Secure system

    Positive

    Automation
    Look and Feel
    Ease of use for End-User
    Ability to customize
    Mobile App
    Device Scanner
    Remote Agent Deployment

    Negative

    Initial Setup Difficulty
    Patch Upgrades can cause some problems

    Read More...