TLD CRM Verified Customer Reviews (2026)

Birdeye stands out as the leading platform for managing reputation, social media, and customer experiences for local brands and businesses with multiple locations. More than 150,000 enterprises utilize Birdeye’s AI-driven solution to enhance their online visibility, boost their reputation, simplify social media management, engage through various digital platforms, and provide an exceptional customer experience that leaves a lasting impression. This powerful platform is designed to meet the unique needs of businesses striving for excellence in customer interactions.

Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.

TopCalls is an innovative voice-calling platform powered by AI, tailored for sales teams by automating repetitive phone tasks for greater efficiency. It skillfully organizes and oversees agents who perform a variety of roles including qualifying outbound leads, re-engaging past contacts, following up with potential clients, scheduling appointments, responding to incoming queries, and managing scheduled callbacks. These agents conduct conversations according to specific goals and criteria outlined by the customer, diligently recording call outcomes and transcripts, which aids in directing valuable leads or callbacks to human agents when necessary. Moreover, TopCalls simplifies the process of arranging meetings through integration with compatible calendars and ensures that call data is seamlessly incorporated into CRM systems. Teams can effectively manage agents, campaigns, contacts, and call logs via a REST API while also receiving webhooks for call-related events, or choosing from a range of well-documented integration and automation options. The ability to set up and continuously monitor campaigns is a key feature of this managed service, positioning TopCalls as a prime choice for organizations that consistently engage in calling tasks and prefer a comprehensive solution over a self-service voice-agent builder. This comprehensive approach not only boosts overall productivity but also empowers sales teams to dedicate more time to strategic efforts, freeing them from the intricacies of managing calling workflows. With TopCalls, sales teams can achieve greater efficiency and improved results in their outreach efforts.