What is TMAC?
Enhance the capabilities of your contact center representatives through sophisticated customer journey management and conversational support.
The features that our clients utilize the most include:
Next Best Action - Ensure that agents are suggesting the most appropriate product or service to each customer precisely when it is needed.
Intelligent Conversational Guidance - Equip each of your agents with the tools to achieve optimal results for every customer interaction.
Behavioral Science - Leverage data-driven insights to provide agents with not only what to communicate but also the most effective way to convey it, fostering an exceptional customer experience and achieving the desired results.
User-Friendly No-Code Interface - Our platform utilizes an intuitive point-and-click interface, significantly minimizing the reliance on costly specialized personnel.
This combination of features empowers agents to consistently deliver superior service and enhances overall customer satisfaction.
Integrations
No integrations listed.
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Screenshots and Video
Company Facts
Company Name:
The Modular Analytics Company
Date Founded:
2018
Company Location:
United Kingdom
Company Website:
www.tmac.ai/solutions/customer-journey-orchestration
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Video Library
Support
Web-Based Support
Product Details
Target Company Sizes
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English