What is Text Request?

Text Request is a dynamic messaging platform designed to enhance customer interaction. We have developed user-friendly messaging solutions that address common communication challenges. This enables you to effectively reach and engage with customers from any location. Text Request is versatile, accommodating everything from individual users managing a handful of conversations to large teams sending millions of messages, along with tailored solutions through our API. Our website offers insights into how we support busy professionals in improving conversational messaging and fostering customer engagement, making it easier than ever to connect with your audience. Whether you're a small business or a large corporation, Text Request is equipped to scale alongside your needs.

Pricing

Price Starts At:
$59 per month
Price Overview:
All accounts come with unlimited users, unlimited contacts, and all features. Plan prices are based on volume of messages.

Integrations

Offers API?:
Yes, Text Request provides an API

Screenshots and Video

Classic Queue

Classic Queue

Company Facts

Company Name:
Text Request
Date Founded:
2014
Company Location:
United States
Company Website:
www.textrequest.com
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Chromebook
Training Options
Documentation Hub
Online Training
Webinars
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Text Request Categories and Features

SMS Marketing Software

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Political Campaign Software

Campaign Analysis
Conservative
Contact Management
Contribution Tracking
Demographic Data
Donor Targeting
Email Marketing
Event Calendar
Fundraising Management
Mapping
Non-Partisan
Online Payment Processing
Progressive
Staff Management
Volunteer Management
Voter Database

Mobile Marketing Software

Channel Attribution
Contextual Targeting
Coupons
Email Marketing
Engagement Monitoring
In-App Marketing
Location-Based Marketing
Push Notifications
Text Messaging
Text-to-Win

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Appointment Scheduling Software

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Text Request Customer Reviews

Write a Review
  • Reviewer Name: Bill B.
    Position: Owner
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Text Request review

    Date: Aug 23 2022
    Summary

    Miss Zipwhip.

    Positive

    Being able to text keeps conversations. Transferred from Zipwhip easily. Price is competitive. Add new features at times/

    Negative

    We are Zipwhip customers so a big drop off.

    Adding attachments is really poor compared to Zipwhip.

    And not being able to text to a group as little as 2 or 3 is ridiculous.

    Read More...
    Official Text Request Response
    Date: Aug 24 2022
    Hello Bill, sorry to hear that you aren't completely happy with Text Request. However, please reach out to our support team: support@textrequest.com because, you should be able to send to a group of 2-3. We would love to fix that for you. Hope to hear from you soon!
  • Reviewer Name: Amy C.
    Position: Associate Relations/HR assistant
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy and convenient

    Date: Apr 27 2022
    Summary

    My overall experience with Text Request has been positive. It has been useful and is a handy tool to have access to. It has made my job of reaching out to potential applicants more convenient for our company. It saves me time to be able to communicate with multiple applicants rather that calling each person individually.

    Positive

    I like that it's easy to text multiple numbers at one time. I also like the ability to compose a template and use that template multiple times to multiple numbers. I work closely with HR and I help with our hiring process. Many of our applicants' voice mails on their cell phones are either not set up, or their voice mailbox is full. Many applicants screen their calls and just don't answer. But everyone checks their text messages and is more likely to respond to a text message rather than answer a call.
    It's easy to keep track of things.

    Negative

    I don't like that you can't delete messages. They just fill up the page. That's the first thing I see when I open Text Request, a long list of old messages that I have already read and responded to. A lot of my messages are "no thank you". I would like to be able to quickly see useful messages. A lot of the messages are junk and I would like to be able to delete them and not archive them. I feel it's wasted space and time to have to keep scrolling through old and useless messages.

    Read More...
    Official Text Request Response
    Date: Apr 27 2022
    Hello Amy, Thank you so much for taking the time to leave us a review. There are several reason why we don't allow messages to be deleted. However, if you click on Sort & Filter and choose Show Only Unresolved. That should provide you with a cleaner dashboard.
  • Reviewer Name: A Verified Reviewer
    Position: Managing Director
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Helpful for our office

    Date: Apr 26 2022
    Summary

    Very helpful for running an office with multiple executive staff and many customers! Able to streamline our communication.

    Positive

    I like that different profiles can be set so that in the office we can see who has responded to whom.

    Negative

    I don't like that when you search for a particular person, the options don't narrow down automatically (ie, without having to press enter on the search)

    Read More...
    Official Text Request Response
    Date: Jul 22 2022
    Thank you for taking the time to leave us a review. Sorry to hear that our search isn't functioning the way you'd like. If you could email us at customers@textrequest.com with your request, we can take it to our product team for review.
  • Reviewer Name: A Verified Reviewer
    Position: Store Manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Text Request has been a great tool

    Date: Jul 21 2022
    Summary

    We needed a software so our entire team could communicate with customers via text. We looked at several options and Text Request made the most sense. It's exactly what we needed, everyone is on the same page in our company with texting.

    Positive

    Easy to use, great support staff, fairly priced, and highly productive We did a demo and got all our answers. Plus they didn't even try to get me in a contract, their product and service are their contract. How refreshing...

    Negative

    not many cons, they do exactly what they said, and I love that.

    Read More...
    Official Text Request Response
    Date: Jul 22 2022
    Thank you so much for leaving us such a shining review. If you run into any issues, please reach out to us. We are excited to continuing to work with you.
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