Textellent Reviews

Fantastic experience. Very reliable service. Support team is very responsive and prompt. I never spent more than five minutes to get someone on the phone. I save a lot of money by using the Textellent platform, and its price is very reasonable.

Automated system that communicates with my clients on a regular basis. That saves me thousands of dollars a year to market my business. It is very convenience. It allows me to stay in touch with my customers even when I am not physically doing it, saving me time and money.

The learning curve . Not too user friendly. But the learning curve is worthy of anyone's time.

Best customer support of all the various soft/hardwares I use in my tax preparation business!!! Prompt, courteous and quickly fix the few problems I've had and extremely helpful in setting text blasts even though they have shown me how in the past. These folks are very helpful!

I have very enjoyed using this texting software. My clients like being reminded of their appointments.

A little awkward for a novice to make changes in the appointment calendar "availability".

So far it has been excellent. Being able to look like I am texting is a big plus. Looking forward to having this option for tax season 2021.

Let's me text my clients from a computer dashboard! I don't have to provide my cell number or even receive messages on my cell. Work stays at work.

I like the pre programmed campaigns.

Great value. Great tech support.

Interface is a little clunky but easy enough to figure out.

The texting tool works great and the customer support is exceptional! The Support team is always willing to assist when you have questions.

Both employees and clients love this tool! It is a great way to get responses quickly! Our clients love the ability to ask and get answers quickly!

No Cons about this texting tool. It works great and has a lot of flexibility.

It has made a great difference on my business and helped to create client loyalty and returning clients every year.

Textellent has been very helpful in my business, I have used it for 3 years now. I am very happy with the service and the friendly customer service provided.

No cons at this moment after using it for three years.

We have been very satisfied for the last 6 years . They are a great company to work with. Highly recommend.

Simple to use. Customer service and support has always been very helpful. I like all the different functions.

I like all of it. Never has there been a time that it isn't good.

Helps to stay engaged with clients. I can now remember birthdays and holidays. Good communication tool.

Very easy to use. Great for tax season to keep clients updated on the status of the return.

Can be cumbersome to set up campaigns but easy.

Very good. We began using Textellent in the fall of 2019. I got personalized start up instruction and group/online classes also. Support is very goo.

As a tax preparation firm, getting clients to e-sign their tax documents is a critical function. We send out a Textellent message to our clients that the documents are ready and it GREATLY increases our response time. It cuts down on resending emails or leaving voice mails.

I can't think of any cons at this point. I feel the software is priced right and performs well.