Toma Reviews

Vehicle Acquisition Network (VAN) is a purpose-built vehicle sourcing platform that enables car dealerships to acquire high-margin, fast-turning used vehicles directly from private sellers—bypassing auctions, reducing acquisition costs, and accelerating inventory turn. Today’s automotive market is more competitive than ever. Wholesale prices are climbing, auction fees are rising, and reconditioning delays eat into profitability. VAN solves this by giving dealers the tools and talent they need to target, engage, and acquire for-sale-by-owner (FSBO) vehicles in their local market with speed and efficiency. With VAN, dealers can: Access thousands of local private-party listings in real time Use AI-powered filters to find the most profitable cars Automate personalized outreach and follow-up with sellers Track communications, tasks, and acquisition progress in one unified CRM Eliminate auction fees, transport delays, and wholesale surprises For stores that lack time or staff to do this work in-house, VAN also offers a Managed Buyer program—a turnkey service where VAN’s expert acquisition team works on your behalf to find, contact, and negotiate with private sellers. It’s like hiring a full-time buyer without the overhead. Whether you're a single rooftop looking for more control or a large group scaling a private-party acquisition strategy, VAN adapts to your dealership's workflow and goals. Dealers using VAN regularly see faster turn times, higher front-end grosses, and more predictable inventory pipelines. Trusted by over 250 rooftops across the U.S. and Canada, VAN is how modern dealers compete with Carvana, CarMax, and other direct-to-consumer disruptors—by sourcing smarter, not just spending more.

Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.

11Sight is a next-generation AI engagement solution built for industries like automotive and hospitality where customer service, responsiveness, and pipeline generation are critical. Its suite of enterprise-grade AI Agents—including service, front desk, sales, and outbound agents—work as the first line of interaction, providing accurate responses, scheduling, and context-driven escalation. Available 24/7, these agents ensure customers never face delays or unanswered questions, dramatically improving service quality and business outcomes. The outbound agent extends value by sending proactive reminders, recall notices, and personalized communications to keep customers connected and engaged. Dealerships use 11Sight to streamline service appointment scheduling and call handling, reducing no-shows and increasing booked revenue. Hotels leverage the platform to enhance guest experiences with self-service kiosks that connect instantly to live agents via video when needed. Clients have reported dramatic improvements in efficiency, from cutting appointment management overhead to doubling revenues after implementing AI-driven automation. With omnichannel capabilities spanning calls, chat, kiosks, and video, 11Sight delivers a consistent, professional experience across every customer touchpoint. The platform is trusted by over 1,400 dealerships and numerous hospitality providers worldwide. By uniting automation, human-like interaction, and deep industry expertise, 11Sight redefines how businesses engage, support, and convert customers.