What is UJET?

UJET is a customer service platform that is both cloud-native and designed with a focus on mobile, aimed at helping businesses incorporate support as a core component of their operations by facilitating engagement with customers through various channels and endpoints. We revolutionize customer interactions by merging different communication channels, thereby enhancing the overall customer experience. Our solutions offer comprehensive support across multiple platforms including voice, text, web, and mobile applications, ensuring that customer support is effortlessly accessible.

A seamless customer support experience is essential, as it not only empowers agents with advanced tools but also allows brands to deliver an outstanding support experience. Companies like Google Nest, Instacart, and Postmates rely on UJET to enhance their customer support initiatives, which ensures a dependable, secure, and scalable solution for businesses worldwide. By choosing UJET, organizations can significantly improve their customer engagement and satisfaction levels.

Pricing

Price Overview:
Call for current pricing and offers.
Free Trial Offered?:
Yes

Integrations

Screenshots and Video

Omnichannel Support Across All Devices

Omnichannel Support Across All Devices

Company Facts

Company Name:
UJET
Date Founded:
2015
Company Location:
United States
Company Website:
ujet.cx/
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
24 Hour Support

Product Details

Target Company Sizes
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Enterprise
Supported Languages
English

UJET Categories and Features

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

More UJET Categories

UJET Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: SMM Manager
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Smart 'Customer Support' software

    Date: Aug 19 2020
    Summary

    Helps in improving customers experience. Solve issues proactively. Simple and easy to use. Mobile version is also available. Quickly connects visitors to our agents. Saves time and energy. Cloud based software. Provides multi channel support.

    Positive

    UJET is a customer support software. Supports our company with right technology and tools. Resolves issues and also manage incoming calls. Simple yet clean Interface. User friendly software. Real time monitoring available. Reliable and secure software. Customer support are very responsive.

    Negative

    Very good software. Easy to setup and use. Highly recommended.

    Read More...
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