What is Verascape?
Reduce the strain on live agents while cutting costs for your contact center by implementing conversational AI virtual agents. These intelligent assistants support your live agents, improving the customer experience significantly. By taking care of repetitive tasks, these virtual agents free up your live staff to engage in more meaningful conversations that foster customer trust. There are no upfront costs or setup fees; you only pay for successful interactions. Gain insights into customer intentions through clear and intuitive natural language exchanges. Ensure a uniform communication style across all platforms, whether they be digital or voice-based. With Verascape’s cutting-edge virtual agents leveraging machine learning and advanced AI analytics, understanding customer needs becomes quick and efficient. Moreover, Verascape's solutions can easily integrate with any IVR, contact center system, or data repository, ensuring that our cloud-based Self-Service as a Service offerings align perfectly with your existing technology infrastructure. This forward-thinking strategy not only simplifies operations but also greatly enhances customer satisfaction levels. Ultimately, adopting such technology can lead to a more responsive and agile contact center environment.
Pricing
Price Starts At:
$0.40
Price Overview:
Performance Based
Free Version:
Free Version available.
Integrations
No integrations listed.
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Company Facts
Company Name:
Verascape
Date Founded:
2000
Company Location:
United States
Company Website:
www.verascape.com
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Support
Web-Based Support
24 Hour Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Verascape Categories and Features
IVR Software
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics