What is Verint Open Platform?
CX automation focuses on improving the customer journey while simultaneously lowering operational expenses. Contact centers are beginning to realize that simply expanding their workforce and increasing labor costs is not a sustainable approach in the long run. To achieve their strategic goals, these centers must embrace a new outlook on enhancing CX automation. Leveraging an open platform that emphasizes data and AI can greatly improve CX automation and yield significant AI-driven business benefits. Verint distinguishes itself not just as an AI provider, but as a source of practical AI results. Our sophisticated AI-enabled bots are specially designed to boost CX automation within contact centers, leading to impressive returns on investment. The Verint Da Vinci AI functions as our proprietary "bot factory," where we combine leading generative AI with various commercial, customer-sourced, and proprietary models to create our bots. These bots are continually trained in our data hub, allowing them to enhance their performance over time while being seamlessly integrated into business workflows, thereby equipping agents with effortless access to AI tools. This cutting-edge strategy not only improves the efficiency of customer service functions but also contributes to a more enjoyable experience for customers, making it a win-win situation for both businesses and their clientele.
Integrations
No integrations listed.
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Company Facts
Company Name:
Verint
Date Founded:
1994
Company Location:
United States
Company Website:
www.verint.com/verint-customer-engagement-platform/
Product Details
Deployment
SaaS
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English