Visual Assistance Customer Reviews in April 2025

What is Visual Assistance?

Visual Assistance is an innovative online customer service platform that facilitates real-time video collaboration and screen sharing. Customers can easily be invited to join sessions through SMS or email, streamlining the connection process. Agents gain the ability to visually diagnose issues by utilizing live camera feeds from mobile devices. The inclusion of voice chat enhances communication, enabling more natural discussions that lead to faster resolutions. Both users can employ annotation tools to emphasize specific details in images, improving clarity during troubleshooting. A comprehensive dashboard provides valuable insights into resource utilization, which aids in optimizing overall resource management. The primary advantages include swift session initiation, a user-friendly interface with robust security measures, expedited problem-solving, and a decrease in the need for onsite visits. This platform is ideal for various scenarios, including remote assistance, installation support, inspections, and training purposes, making it a versatile solution for many industries. Furthermore, the combination of features fosters a collaborative environment that enhances customer satisfaction and operational efficiency.

Pricing

Price Starts At:

$50/month/5 users

Price Overview:

Business Plan:
5 user accounts
100 SMS/month
Voice chat
Annotation in Screenshots
Instant Messaging
No App is needed to install

Free Trial Offered?:

Yes

Integrations

No integrations listed.

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Screenshots and Video

Service team view - Screenshots and Annotation

Company Facts

Company Name:

OptimaTech Limited

Date Founded:

2023

Company Location:

New Zealand

Company Website:

www.optimatech.co.nz/

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Product Details

Deployment

SaaS

Training Options

Documentation Hub

Video Library

Support

Web-Based Support

Product Details

Target Company Sizes

Individual

1-10

11-50

51-200

201-500

501-1000

1001-5000

5001-10000

10001+

Target Organization Types

Mid Size Business

Small Business

Enterprise

Freelance

Nonprofit

Government

Startup

Supported Languages

English

Visual Assistance Categories and Features

Remote Visual Inspection Software

Remote Support Software

Diagnostic Tools

File Transfer

Live Chat

Real-time Chat

Remote Control

Screen Sharing

Session Recording

Session Transfer

Surveys & Feedback