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What is Vivantio?

Vivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.

Pricing

Price Starts At:
$59.00/month/user
Price Overview:
Price includes:

-Every Vivantio feature
-Choice of data centers
-In-house Professional Services
-Customer Success Manager
-Vivantio US & UK Telephone, Email and Self Service Support

The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected: Named License, Concurrent License, Mixed License, License Pools.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Vivantio provides an API
All Vivantio Integrations

Screenshots and Video

Play Video Queues: Manage Incidents, Problems, Service Requests, Change Management, and more in customized interfaces based on ticket type or team, ensuring the most important information is always at agents’ fingertips Ticketing: Create unlimited ticket types that can be used by your teams, each with a dedicated configuration (categories, priorities, custom forms, and fields) Integrated AI: Generate AI feedback from across your knowledge base, analyze customer sentiment, or help write detailed feedback to your customers Knowledge Management: Create internal private articles to aid your service delivery team, or public articles to help your customers Reporting & Analytics: Surface business-critical insights like overall customer sentiment and expected EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or through oData

Company Facts

Company Name:
Vivantio
Date Founded:
2003
Company Location:
United States
Company Website:
www.vivantio.com/
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Product Details

Deployment
SaaS
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
51-200
201-500
501-1000
1001-5000
Target Organization Types
Mid Size Business
Enterprise
Nonprofit
Supported Languages
English

Vivantio Categories and Features

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Incident Management Software

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Asset Management Software

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Self-Service Software

Complaint Management Software

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Change Management Software

Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Training Management

CMDB Software

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Asset Tracking Software

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

AI Customer Service Software

More Vivantio Categories

Vivantio Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Admin Facilities coordinator
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Vivantio review

    Date: Sep 29 2023
    Summary

    It really helps a lot, makes our job smoother, with this tool we can respond to concerns immediately and it also tells us what we need to prioritized.

    Positive

    It is convenient to use, it makes our job easier, it also help us to see the most important request that needs immediate action.

    Negative

    I can't open it in my mobile phone, it needs laptop or personal computer but i think it is something to do with IT.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Agent
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Vivantio

    Updated: Oct 04 2023
    Summary

    In general I'm satisfied with the efficiency that this application brought to our company processes and monitoring logs.

    Positive

    It gives us the execution we need to sustain our company, and our need to track issues and requests coming from agents.

    Negative

    There were some issues of lost tickets especially during tickets especially during ticket audit.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Data Analyst
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Vivantio Review

    Date: Sep 22 2023
    Summary

    It's a usable tool with a lot of possible improvement. Possibly database integration for easier use.

    Positive

    Easy ticket creation with functionality to export created tickets into Excel file for easier reports generation.

    Negative

    Auto fill sometimes does not work. Tool should've been capable to be integrated to some database for easier use.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Facilities technician
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Vivantio

    Updated: Sep 28 2023
    Summary

    Awesome. Very useful on my monthly report and this will help as to determine and resolved issue that been affecting our department on a daily basis and reduce the issue in the future.

    Positive

    This is very helpful for our daily, weekly and monthly data gathering and provide solution to all request and issues that been raised of our employee this will help also to provide good customer service to our employee. As a support department that handles the facilities.

    Negative

    As of now we are using all potential of this application for improvement we suggest having email notification for SLA purposes of request that the user will notify immediately.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Facilities
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Vivanto review

    Date: Oct 01 2023
    Summary

    Everything is very good and this solved and reduce our daily issues concern receiving on the daily basis.

    Positive

    Vivanto is helping our team to have data on a daily or monthly basis by raising or creating tickets under requests or issues depending on the concern. This will help as to have permanent solution on the issue.

    Negative

    I don't have any issue because its very useful to us. For improvement all request should generate email for notification to have immediate action.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Office Clerk, Procurement
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Vivantio Review

    Date: Sep 22 2023
    Summary

    Overall, it's okay, but I hope to see more tickets that are from my team, when I click "My Team" I can still only see tickets for me, I just wanted to see that for me to easily navigate if there are tickets that they forgot to close and inform them for it to not affect out SLA, but overall it's okay.

    Positive

    *I can see the tickets that is for me or for my team easily because of the tabs
    *Secured because of the code needed before logging in

    Negative

    *It logs out automatically if you're not using the website for a few minutes

    Read More...
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