Assembled
With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.
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Google Cloud Speech-to-Text
An API driven by Google's AI capabilities enables precise transformation of spoken language into written text. This technology enhances your content with accurate captions, improves the user experience through voice-activated features, and provides valuable analysis of customer interactions that can lead to better service. Utilizing cutting-edge algorithms from Google's deep learning neural networks, this automatic speech recognition (ASR) system stands out as one of the most sophisticated available. The Speech-to-Text service supports a variety of applications, allowing for the creation, management, and customization of tailored resources. You have the flexibility to implement speech recognition solutions wherever needed, whether in the cloud via the API or on-premises with Speech-to-Text O-Prem. Additionally, it offers the ability to customize the recognition process to accommodate industry-specific jargon or uncommon vocabulary. The system also automates the conversion of spoken figures into addresses, years, and currencies. With an intuitive user interface, experimenting with your speech audio becomes a seamless process, opening up new possibilities for innovation and efficiency. This robust tool invites users to explore its capabilities and integrate them into their projects with ease.
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Amazon Polly
Amazon Polly is a service that transforms written text into lifelike speech, allowing for the creation of applications capable of vocal communication and inspiring the development of advanced speech-enabled products. By leveraging cutting-edge deep learning technologies, Polly’s Text-to-Speech (TTS) service generates voices that sound remarkably human. With an array of realistic voices offered in multiple languages, developers can build speech-enabled applications that effectively reach diverse audiences across the globe.
In addition to the Standard TTS voices, Amazon Polly features Neural Text-to-Speech (NTTS) voices that significantly improve speech quality through an innovative machine learning approach. Furthermore, Polly's Neural TTS offers two unique speaking styles: a Newscaster style tailored for delivering news and a Conversational style ideal for interactive environments such as phone conversations. This versatility enables developers to customize the listening experience to meet their specific application requirements, catering to various user needs. Ultimately, Amazon Polly stands out as a powerful tool for enhancing user engagement through voice technology.
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Vocode
Vocode is a freely available library aimed at simplifying the creation of voice-activated applications that leverage large language models. This tool empowers developers to facilitate engaging, real-time dialogues with LLMs, applicable in contexts such as telephone communications and video conferencing platforms like Zoom. Prioritizing ease of use, Vocode integrates a wide array of abstractions and functionalities, bringing all crucial resources together in one place. The library comes pre-equipped with seamless integrations for leading speech-to-text and text-to-speech technologies, including AssemblyAI, Deepgram, Google Cloud, Microsoft Azure, and Whisper. Capable of functioning across various platforms—ranging from telephony to web and Zoom—Vocode aids in developing applications that span from LLM-supported phone conversations to personal assistants and voice-responsive games. Its flexible design allows for the effortless integration of different AI models and services, providing developers the liberty to choose the best components tailored to their individual projects. Furthermore, Vocode's multilingual capabilities enhance its appeal, making it ideal for users around the world. This adaptability not only broadens its application scope but also paves the way for groundbreaking innovations within a multitude of sectors. As the demand for voice-driven technology continues to rise, tools like Vocode will play a crucial role in shaping the future of human-computer interaction.
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