Most contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence.
The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer.
That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect.
The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters.
Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.
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Approximately 25 million engineers are employed across a wide variety of specific roles. As companies increasingly transform into software-centric organizations, engineers are leveraging New Relic to obtain real-time insights and analyze performance trends of their applications. This capability enables them to enhance their resilience and deliver outstanding customer experiences. New Relic stands out as the sole platform that provides a comprehensive all-in-one solution for these needs. It supplies users with a secure cloud environment for monitoring all metrics and events, robust full-stack analytics tools, and clear pricing based on actual usage. Furthermore, New Relic has cultivated the largest open-source ecosystem in the industry, simplifying the adoption of observability practices for engineers and empowering them to innovate more effectively. This combination of features positions New Relic as an invaluable resource for engineers navigating the evolving landscape of software development.
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AgentScope
AgentScope is an AI-powered platform that specializes in the observability and operations of agents, offering critical insights, governance, and performance metrics for autonomous AI agents functioning in live environments. It equips engineering and DevOps teams with the tools necessary to monitor, troubleshoot, and optimize complex multi-agent systems in real-time by collecting detailed telemetry on agent behaviors, decisions, resource usage, and outcome quality. With its sophisticated dashboards and timelines, AgentScope allows teams to visualize execution paths, identify bottlenecks, and understand the interactions between agents and various external systems, APIs, and data sources, which significantly improves the debugging process and ensures the reliability of autonomous workflows. Additionally, it features customizable alerts, log aggregation, and organized event views that help teams quickly spot anomalies or errors within distributed fleets of agents. In addition to real-time monitoring, AgentScope provides historical analysis tools and reporting capabilities that support teams in assessing performance trends and identifying model drift over time. By delivering this extensive range of functionalities, AgentScope not only boosts the efficiency of managing autonomous agent systems but also fosters a deeper understanding of system dynamics, ultimately leading to more informed decision-making.
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AvonAI
AvonAI guarantees that your AI agents remain in sync with your business goals by diligently tracking every customer interaction, overseeing all communications, and building trust in scalable outcomes. Even as your agents engage in real-time discussions with real customers, they necessitate supervision due to their potential to deviate from prescribed scripts, violate company policies, and face challenges in adapting to changing business demands on their own. AvonAI thoroughly reviews each interaction, pinpointing critical concerns such as policy violations, misinformation, and other behavioral discrepancies, which allows teams to quickly identify and mitigate potential risks, often within hours rather than weeks. This platform empowers operational teams to refresh agent knowledge and adjust behaviors using simple, intuitive language, negating the need for coding or developer assistance, and offers a transparent preview of proposed changes that can be validated before they go live. Furthermore, AvonAI consistently measures agents against company standards, ensuring that any changes to models, prompts, or knowledge bases are swiftly evaluated, thus enabling teams to maintain oversight of agent efficacy and confirm they operate as intended. This proactive methodology not only safeguards the quality of customer interactions but also enhances overall operational efficiency and responsiveness. By leveraging these insights, businesses can adapt more readily to customer needs while ensuring compliance with their strategic objectives.
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