What is WATI?

Wati provides a comprehensive WhatsApp API solution tailored for small and medium-sized businesses. By utilizing advanced chatbots, APIs, integrations, and customer intelligence features, WATI facilitates effective sales, marketing, and customer support services.

Currently, more than 6,000 brands across 78 nations have adopted WATI, resulting in a remarkable $35 million in sales, a 72% boost in customer acquisition rates, an 87% enhancement in customer satisfaction levels, and a reduction of $10,000 in support expenses. This widespread success showcases WATI's impact on the growth and efficiency of its users.

Pricing

Price Starts At:
$40 per month
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, WATI provides an API
All WATI Integrations
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Screenshots and Video

Play Video Team inbox Broadcast Chatbot Contact list Intengration

Company Facts

Company Name:
Wati
Date Founded:
2015
Company Location:
Hong Kong
Company Website:
wati.io
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
24 Hour Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Mandarin)
Chinese (Simplified)
English
Hindi
Portuguese
Spanish
Tamil

WATI Categories and Features

Proactive Notification Software

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Conversational Support Software

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

More WATI Categories

WATI Customer Reviews

Write a Review
  • Reviewer Name: Eyal P.
    Position: Software Engineer
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Software Engineer

    Date: Aug 03 2022
    Summary

    The customer support is disgraceful.

    You have 2 channels of support:

    1. Email - which responds, but doesn't help
    2. WhatsApp - which doesn't respond and doesn't help

    I thought via WhatsApp I'll get a quick reply (Instant Messaging! that's what WATI does!),
    but every time I tried it -
    it took them 60 minutes to reply to the first message,
    and at least 20 minutes to reply to any subsequent message!
    Man! I'm talking to you! Answer back!
    I've never had this kind of experience before, ever.
    And not only that -
    They didn't know what they're talking about.
    They sent me to fill a form that I've filled several times already. "Oh yes, I see you filled it" he then says. Ugh!
    And they didn't solve my problem.

    Surprisingly, the email support was better.
    even more responsive, I believe.
    But they too, took a very long time to get me into the system -
    My problem was very simple -
    I was migrating from another BSP, so the phone-number I was using was already being used.
    So when I entered it in the form - it said something like "phone already registered".
    I've spent over 7 days nudging them to help me migrate,
    being directed to the same 2 forms again and again, getting the same error message...
    I gave up. Asked for a refund.
    And then -
    the email support figured it out, and migrated my number without prior notice, on a weekend!
    When I found out - there was no one available to help undo the damage!
    My automations were still feeding the previous BSP - I was losing leads because of this.

    I don't trust a company with THAT bad Customer support.
    You can be sure that on a rainy day - they won't have your back.
    And already from the onboarding process, I can see that they have a mediocre product - making the switch from another BSP should be a standard procedure, smooth and easy. 360dialog has a great process for that, for instance.

    Positive

    - They're relatively cheap overall
    - On the paper they have good features, though I haven't had the chance to try them

    Negative

    Bad customer support.
    So bad that I couldn't onboard, and lost trust in the product and brand.

    Read More...
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