What is WitiOp?

Enhance the intelligence of your Contact Center with WitiOp, which enables you to oversee your communications with contacts via WhatsApp, the leading instant messaging service. This solution allows you to provide round-the-clock support, ensuring your customers remain connected at all times! Additionally, it streamlines interactions for a more efficient and responsive customer experience.

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Company Facts

Company Name:
Xenialab - INGO
Company Location:
Italy
Company Website:
witiop.com/
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Product Details

Deployment
SaaS

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

WitiOp Categories and Features

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration