What is Worktual?

Enhance your business communication and customer support with features like a Contact Centre, AI Chatbot, and complimentary live chat options, all designed to foster better team collaboration and elevate the overall customer experience. This combination not only streamlines interactions but also ensures that your clients receive timely assistance and comprehensive service.

Pricing

Price Starts At:
£7
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Worktual provides an API
All Worktual Integrations
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Screenshots and Video

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Company Facts

Company Name:
Worktual
Date Founded:
2020
Company Location:
London, United Kingdom
Company Website:
worktual.co.uk
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Product Details

Deployment
SaaS
Windows
Mac
iPhone
iPad
Android
Training Options
Documentation Hub
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Worktual Categories and Features

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

AI Customer Service Software

Worktual Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Marketing executive
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A neat setup that gets things done faster

    Date: Jun 08 2025
    Summary

    The structure and clarity in Worktual's design speed up daily work. With a few refinements, the experience could become even more tailored and efficient.

    Positive

    Tasks move quickly thanks to the tidy layout. There’s no wasted time hunting for features. There's almost no learning curve and I mostly work on muscle memory. It's that easy.

    Negative

    Some features could use more flexibility to better support different workflows.

    Read More...
  • Reviewer Name: Sam A.
    Position: Marketing Manager
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Transforming Customer Support with Worktual’s AI Platform

    Date: May 29 2025
    Summary

    We've been using Worktual's AI-powered chatbot and contact center solutions for a few months now, and the difference is incredible. The platform is intuitive, supports multichannel communication, and offers deep personalization for customer interactions. Our team has significantly reduced response times and improved customer satisfaction scores. The scalability of the platform makes it ideal for growing businesses like ours. While a bit of initial training was needed, the overall experience has been smooth and reliable. Highly recommended for companies aiming to automate and enhance their customer engagement.

    Positive

    Easy-to-use AI chatbot and contact center solutions

    Seamless omnichannel/multichannel support

    Scalable for small to enterprise-level businesses

    Excellent integration with existing tools

    Quick deployment and real-time analytics

    Negative

    Advanced features may require onboarding assistance
    Limited offline support options

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Integrations work like a charm

    Date: Jun 07 2025
    Summary

    Worktual fits well within existing systems, removing manual work and boosting productivity. Minor glitches are quickly resolved, keeping things running smoothly.

    Positive

    Connecting with CRMs, e-commerce platforms, accounting tools, payment gateways, and calendars is straightforward and reliable.

    Negative

    Some updates lead to small issues, but the support team addresses them swiftly.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Designer
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to get started, even better once you settle in

    Updated: Jun 07 2025
    Summary

    Worktual makes onboarding smooth and efficient, perfect for teams looking to hit the ground running. While the price may feel steep, the time saved and usability often balance it out

    Positive

    The team got the hang of it quite quickly. Everything is within reach, so there's no time wasted looking for tools or features.

    Negative

    Worktual delivers robust features, but the pricing leans towards the premium side.

    Read More...
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