What is Zendesk Explore?
Zendesk Explore equips businesses with the analytical tools required to evaluate and improve the customer experience comprehensively. By harnessing data, companies can design a superior customer journey, and Zendesk Explore facilitates access to vital insights that deepen their understanding of both clientele and business operations. As customer support often spans various channels like email, chat, phone, and social media, it becomes crucial to employ an adaptable analytics solution capable of navigating these varied platforms. Explore adeptly consolidates data from all sources, enabling businesses to track customer interactions with their brand while ensuring consistency in the analysis. The platform includes pre-built dashboards and analytical tools that provide teams of any size with the key metrics necessary to achieve their objectives. You can analyze team effectiveness, review operational data, or extract valuable insights into customer interactions, guaranteeing that every detail is considered. Additionally, Explore offers customized dashboards tailored to meet specific requirements, enabling organizations to maintain a competitive edge in the marketplace. This focus on adaptability and comprehensive analysis ensures that businesses can continuously refine their strategies and enhance customer satisfaction.
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Zendesk Explore Customer Reviews
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Perfect Customer analytics tool
Date: Aug 19 2020SummaryIt's an amazing analytics platform for business. It allows analyzing the business and customer analytics to build, improve and understand clients better. Overall we had a positive experience with Zendesk Explore.
Positive#1- Helps you understand the client's better.
#2- Provides powerful customer analytics to analyze
#3- Helps to build and improve structure based on customer needs.
#4- Auto customer activity capture.Negative#1- We had an overall positive experience. No cons.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Powerful and Flexible software to 'Satisfy Customers'
Date: Jul 11 2020SummaryFree trial package is there. Inexpensive software. Dashboard view is amazing, our team loved that. Good user interface. Powerful and Flexible platform. Its design helps us to analyze business information. Perfect software to satisfy customers.
PositiveZendesk Explore provides built-in reports that helps us to analyse important information about our support resources. Flexible products. Reliable and productive software. It enhances our productivity with sales management tools. Customer friendly software. Powerful analytics.
Easy to use and simple to learn.NegativeWith an amazing update one issue was updated. Good software. No cons is there.
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