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What is Zendesk Sell?

Enhance your sales effectiveness with Zendesk Sell, which was previously known as Base, a cutting-edge CRM system specifically designed for today's sales teams. This platform simplifies operations for sales teams of all sizes, ranging from small businesses to large enterprises, boosting their productivity while providing clearer insights into sales pipelines. Thanks to its intuitive interface, teams can efficiently access and evaluate essential data, prioritize leads and opportunities, and take sales actions based on informed insights. Users have the convenience of making calls, sending emails, scheduling meetings, and keeping track of deal histories all from one centralized platform, thus eliminating the hassles of manual data entry. When it comes time to close deals, Zendesk Sell allows you to do so from virtually anywhere, ensuring that the functionality of a desktop tool is available in your pocket, even offline. In contrast to traditional sales management systems, which can often be complex and hard to use, Zendesk Sell prioritizes ease of use, enabling sales professionals to concentrate on their primary goal—selling. This forward-thinking approach not only boosts efficiency but also encourages teamwork among colleagues, making it an essential tool for any sales organization looking to thrive in a competitive market. Moreover, its adaptability to various sales strategies makes it suitable for a wide array of business models.

Pricing

Price Starts At:
$19 per user per month
Free Trial Offered?:
Yes

Screenshots and Video

Base-Dashboard

Base-Dashboard

Company Facts

Company Name:
Zendesk
Date Founded:
2008
Company Location:
United States
Company Website:
www.zendesk.com/sell/

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Zendesk Sell Categories and Features

Store Locator Software

Analytics
Automatic Location Detection
Directions
Distance Calculation
Event Promotions
Mapping
Product Search Filtering
Promotions / Coupons
Search
White Label

Sales Tracking Software

Activity Dashboard
Alerts / Notifications
Appointment Scheduling
Call Logging
Comments / Notes
Custom Reports
Document Management
Email Templates
Interaction Tracking
Lead Management
Lead Scoring
Pipeline Management
Reporting / Analytics
Task Management

Sales Force Automation Software

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Sales Analytics Software

Collaboration Tools
Dashboards
Forecasting Analytics
Ideal Customer Profile (ICP)
Lead Analytics
Pipeline Management
Predictive Forecasting
Predictive Lead Scoring
Sales Intelligence Reporting

Inside Sales Software

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Financial CRM Software

Account Alerts
Asset Management
Expense Tracking
Household Tracking
Influence Tracking
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management

Construction CRM Software

Client Tracking
Contract Management
Forecasting
Project Management
Quote Management
Sales Management
Scheduling
Time Management

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

More Zendesk Sell Categories

  • Reviewer Name: Suhail A.
    Position: Co-founder
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Simple yet great CRM

    Date: Jan 01 2021
    Summary

    Overall I like the platform apart from the price it offers. Our team has been using the CRM for the past 6 months and we have been pretty comfortable with it as a sales CRM.

    Positive

    Zendesk Sell is very intuitive to use and provides almost all the necessary functionalities a CRM should provide. I like how easy it is to use and allows users to stay on top of their game.

    Negative

    It's expensive compared to other competitors and doesn't provide communication tracking like email opens, clicks, etc.

    Read More...
  • Reviewer Name: Karthik K.
    Position: User
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    User friendly UI and can be customized to your will.

    Date: May 23 2020
    Summary

    Overall:
    It is simple to use CRM that helps in keeping track and interacting with customers in a simple manner. It is the perfect choice for small businesses in my opinion. I have had a great overall experience with it and would gladly recommend it to others.

    Positive

    Pros:
    1. It can easily be linked to Microsoft Office suite which allows you to connect it with your emails and calendars
    2. It can be implemented with mobile too and the mobile app is really amazing. It has all the features that the desktop version has.

    Negative

    Cons:
    1. Some of the cons I’ve faced are that it takes too long to load compared to other similar software.
    2. It has several features and can be a little overwhelming to a new user.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Photo Editor
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy UI

    Date: May 26 2020
    Summary

    Overall, I like how many options this CRM software offers. The user interface is also really easy for me to use.

    Positive

    This is a great tool for keeping clients organized so we can organize our deals better. It also integrates with Zendesk ticketing very easily.

    Negative

    The on boarding process is not quite as intuitive as I'd like.

    Read More...
  • Reviewer Name: Chitwan K.
    Position: Senior Analyst
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great management tool

    Date: May 24 2020
    Summary

    Zendesk Sell is a CRM tool which helps business to run in easily. By the help of this tool you can easily track your goods. It's very easy to learn and use this tool. The user interface is so simple and easy to navigate. It gives lots of important details about your business such as sales, clients contact, management. I would recommend everyone to have this tool for your business.

    Positive

    Mobile interface is simple and clean. This tool is very convenient and reliable for any business. It gives you a powerful reports about your business on a single tool. It's very easy to interact with clients.

    Negative

    Emails are is not real time. There is some chat freezing issue while interacting with clients.

    Read More...
  • Reviewer Name: Shruti K.
    Position: SMM Manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Motivates Sales Team, Ultimately productivity increases

    Date: Jul 13 2020
    Summary

    With just few clicks we can schedule meetings, view deal history, send emails and make calls. It works in real time. Tools helps in running things smoothly. Reliable and trustworthy software. Free trial package is available. Keeping track is very easy.

    Positive

    Zendesk Sell software enhance productivity for sales team. Its tools are specially built for sales team. It helps in analysing deal data. It's very simple to use and understand. Easily drag and drop the dashboard. We can prioritize our customers and prospects using sell software. Ultimately it has improved our sales productivity.

    Negative

    It has improved our sales productivity. Highly recommended software.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Engineer
    Has used product for: Free Trial
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A very reliable CRM tool for large scale businesses.

    Date: May 26 2020
    Summary

    The entire ecosystem built by Zendesk integrates the entire workflow for large organizations. Despite not being very attractive for small and medium scale units it is a very good CRM platform.

    Positive

    - Quite complete in the features and tools provided. No need to use other software just for one or two things in the pipeline.
    - Mobile app support for on the go updates is good especially with the friendly UI.
    - Great insights and analytics.

    Negative

    - The whole process of dealing with CSV files is tedious and not so user friendly.
    - small businesses and individuals can find the whole thing overwhelming and not worth the price.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Operations and Marketing Analyst
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Ultimate Sales CRM

    Updated: Nov 06 2020
    Summary

    Zendesk is an absolutely amazing tool for any sized (SMBs) business Sales CRM. It's so robust and easy to adapt to your work ethic. Overall, we loved its power in managing sales and customer relations.

    Positive

    Zendesk Sell is an ultimate Sales CRM for small and medium-sized businesses.
    - Increases the visibility of the sales pipeline.
    - Helps to capture every lead.
    - Allows smartly ways to convert the lead into customers.
    - Robust Reports on Sales and Marketing.
    - User-friendly interface, usage-based customizations.

    Negative

    Overall it was good but I don't like its lead manager.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Senior Project Manager
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Impactful CRM

    Updated: Nov 04 2020
    Summary

    Zendesk is a very important and impactful CRM platform. My favorite thing about Zendesk Sell is its "lead tracker" it brings leads from different points. Overall, it's a very important tool in sales and marketing business.

    Positive

    Zendesk sell is a very impactful CRM for managing sales, leads and interaction with customers. It increases the visibility to search and manage every leads we usually lost before. the main home screen is combined with all functions.

    Negative

    I would more happy If they add better reporting.

    Read More...
  • Reviewer Name: Janet H.
    Position: Accountant
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Must-have tool

    Date: May 26 2020
    Summary

    Zendesk Sell is a must-have CRM tool which can make it easy for any business owner to manage and organize transactions on a daily basis. This tool is very innovative, user-friendly, and effective.

    Positive

    For someone like me who's not too 'techy', I find it very easy to use! Its interface makes it possible to quickly and effectively organize day-to-day transactions.

    Negative

    I didn't quite like the fact that e-mails are delayed. I hope this can be fixed soon.

    Read More...
  • Reviewer Name: Aman S.
    Position: Chartered Accountant
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Top-notch CRM tool

    Date: May 24 2020
    Summary

    Zendesk Sell is complete all in one CRM package where we can easily track out sales and marketing. It give you great simple and clean user interface. If you are running a business it's a must have tool. This tool is very powerful, effective and reliable. You can easily manage your business solutions.

    Positive

    1. Great simple and clean user interface.
    2. Informative sales reporting feature.
    3. Easy way to interact with clients, it helps me to easily track and solve customers issues.
    4. Well optimized mobile app.

    Negative

    1. Not much automation features.
    2. No option to create invoice.

    Read More...
  • Reviewer Name: Gaurav R.
    Position: Engineer
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Efficient and effective

    Date: May 25 2020
    Summary

    It's a very effective most promising CRM tool. I'm using this tool since 2 years and found everything pros. Its VoIP calling facility makes this tool perfect. This tool gives you great AI automation features which helps your business above from other. I highly recommend this tool.

    Positive

    Effective and well integrated tool for your business. Easy to set reminder or appointment. It's automation of roles and tasks are very useful. I get powerful report about things going on organization.

    Negative

    To be honest I don't find many cons with Zendesk Sell.

    Read More...
  • Reviewer Name: Punit R.
    Position: Software engineer
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Recommend Sales CRM

    Date: May 26 2020
    Summary

    This tool is combination of effective usability and intelligence. It's a complete solution for your business sales. This CRM can easily handle your sale tracking, customer management and fills the gap between clients and organization. Mobile app is very well implemented and had fun to use. It makes business reliable and ease to run. I recommend everyone who searching for CRM too just go for this it's very reliable and effective.

    Positive

    - One tap to generate reports.
    - Track sales in sales pipeline.
    - Beautiful user-friendly interface.
    - Very easy to add tasks and reminders.
    - Available on both mobile and desktop operating system.

    Negative

    - I'm very much happy with Zendesk Sell but for beginners step up process is complicated I suggest you to check some tutorials.

    Read More...
  • Reviewer Name: Chahal S.
    Position: Chartered Accountant
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Must have CRM tool for your business

    Date: May 24 2020
    Summary

    Zendesk is a great tool to integrate with your business. It gives great simple and clean interface. This tool is very mobile friendly. No matter how wide your business is Zendesk easily manages things up. It have wonderful reports feature which gives important information by just one-click. You can easily be in contact with your clients. Zendesk Sell tool is rich in features and well designed to help your business growth.

    Positive

    It has a great user-friendly interface. For a successful business you must have good CRM tool which helps your to manage your business and for this Zendesk Sell is the best option. I recommend Zendesk because it gives complete customer record within a page, easy and effective management. In short Zendesk Sell is a tool which gives you everything under the hood.

    Negative

    There is some issue on adding profile photo. Email updates are always delayed. Some reports are paid even on professional level. Fixing some issue takes longer than expected.

    Read More...
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